REST Resource: projects.locations.answerRecords

Resource: AnswerRecord
- JSON representation
Methods

Resource: AnswerRecord

Answer records are records to manage answer history and feedbacks for Dialogflow.

Currently, answer record includes:

human agent assistant article suggestion
human agent assistant faq article

It doesn't include:

DetectIntent intent matching
DetectIntent knowledge

Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.

A typical workflow for customers provide feedback to an answer is:

For human agent assistant, customers get suggestion via suggestions.list API. Together with the answers, AnswerRecord.name are returned to the customers.
The customer uses the AnswerRecord.name to call the [answerRecords.patch][] method to send feedback about a specific answer that they believe is wrong.

JSON representation

JSON representation
{ "name" : string , "answerFeedback" : { object ( `AnswerFeedback` ) } , // Union field `record` can be only one of the following: "agentAssistantRecord" : { object ( `AgentAssistantRecord` ) } // End of list of possible types for union field `record` . }

 { 
 "name" 
 : 
 string 
 , 
 "answerFeedback" 
 : 
 { 
 object (  AnswerFeedback 
 
) 
 } 
 , 
 // Union field record 
can be only one of the following: 
 "agentAssistantRecord" 
 : 
 { 
 object (  AgentAssistantRecord 
 
) 
 } 
 // End of list of possible types for union field record 
. 
 }

Fields

name

string

The unique identifier of this answer record. Required for AnswerRecords.UpdateAnswerRecord method. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID> .

answerFeedback

object ( AnswerFeedback )

Optional. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

Union field record . Output only. The record for this answer. record can be only one of the following:

agentAssistantRecord

object ( AgentAssistantRecord )

Output only. The record for human agent assistant.

Methods
`get (deprecated)`	Deprecated.
`list`	Returns the list of all answer records in the specified project in reverse chronological order.
`patch`	Updates the specified answer record.

REST Resource: projects.locations.answerRecords

Resource: AnswerRecord

Methods

`get (deprecated)`

`list`

`patch`