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Advanced Apprenticeship in Customer Service
- Five nationally recognised qualifications (Diploma) and an apprenticeship certificate
- New industry recognised skills which will improve your ability to work in and/or manage the business and administration function.
- Free training and development provided by your employer.
- The level 2 Apprenticeship will take a relatively new or inexperienced individual to the point of being a competent member of staff with a wider range of skills.
- The Advanced Apprenticeship is aimed at those who either have, or aspire to have more senior functions and responsibilities or who actually manage a team delivering an administrative function.
- You are only as strong as your administration functions. Generally speaking administrators do not bring in revenue directly and for that reason they are often undervalued. However a business can quite literally stand or fall based on the strength and efficiency ofthe admin function and these frameworks will hone the skills of your staff in order to make this the strongest possible area.
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