Best Choice Roofing review: Strong warranties, limited material options

Best Choice Roofing is one of the largest national roofing providers in the U.S., with more than 90 locations across 30 states, and is our top national roofer for the Southeast. Founded in Tennessee in 2009, the company has expanded from its regional roots into a leading multi-state operation.

To learn more about what sets Best Choice Roofing apart from other national roofers, we spoke with Brettan Pyke, Vice President of Marketing at the company. We also considered important factors like the company's Better Business Bureau (BBB) accreditation , customer reviews and range of roofing services. Roof replacements and repairs are major investments , so does Best Choice Roofing really deliver on its nationwide promise? Here’s what we found.

Why Best Choice Roofing might be right for your home

National reach with local accountability

With offices across much of the country, Best Choice Roofing operates as a national company but still aims to maintain the feel of a local roofer. It was ranked No. 9 on Roofing Contractor Magazine’s 2024 list of the Top 150 Roofing Contractors , which shows just how much the company has expanded over the years. Each branch serves the community it's in directly, while drawing on the resources and expertise of a nationwide roofing network, which many customers like.

One former customer wrote in a Google review that they turned to Best Choice Roofing after hurricane damage and appreciated being able to “work with a local company” that handled all of the insurance coordination. The customer also described the Best Choice Roofing representative as "thorough," and wrote the installation crew left their property "spotless," noting that “the only way you knew they were there is that the roof was new.”

Pyke said that local connection is central to the company’s identity, helping to deliver the kind of personal and localized service the former customers wrote about, backed by the support of a national provider.

“Our branch teams live in the communities they serve, but they are supported by a company that has been one of the top performers in the country for years,” Pyke said.

Best Choice Roofing is also an Owens Corning Top 1% Platinum Preferred Contractor. This is not a certification that every roofer can tout. With it, the company has access to premium materials and extended warranty options.

Yahoo Local recommended reading: Why roofing company certifications matter

Top-tier credentials and warranties

Best Choice Roofing’s credentials allow it to offer more extensive coverage than many smaller roofing companies. As an Owens Corning Platinum Preferred Contractor, it can provide a 50-year manufacturer materials warranty on qualifying roofing systems along with its own five-year labor warranty. Homeowners can also choose to extend their labor coverage for longer-term protection, which may offer peace of mind for those investing in a full roof replacement.

One customer called Best Choice Roofing’s warranty “ great .” Another wrote that a company representative used a thermal drone during an inspection to locate potential leaks on a newer roof and said they were able to have the repairs covered under warranty. The reviewer added that they “appreciated his honest and thorough inspection and will definitely recommend him to my neighbors.”

Pyke said customer care continues well after installation and is a core part of the company’s approach.

"What really matters is how we treat people,” he said. “We keep the process simple, we respect homeowners’ time, we communicate clearly, and we stay committed long after the install is done. Most companies talk about service. We built our company to live it, day in and day out.”

Most Best Choice Roofing locations focus on asphalt shingle systems. However, some do install other materials like tile and metal . The company’s certifications, warranty options and emphasis on communication indicate reliable workmanship and long-term customer support.

Strong reputation and responsive service

Best Choice Roofing is accredited by the BBB with an A+ rating. It has also received about 70 complaints in the past three years, which is fairly normal for a national roofing company. Most of the complaints are related to communication or scheduling concerns.

The main office in Hendersonville, Tennessee, has a 4.2-star Google rating from about 210 reviews at the time of publication. On Yelp , it has fewer reviews and a considerably lower rating of one star based on two reviews. Ratings and customer experiences vary by location, but across most offices, reviewers tend to describe the company as professional and responsive. One customer wrote that their representative was “professional, knowledgeable and honest.” Another said the project manager “made sure to always maintain great communication throughout the entire process.”

Pyke said that focus on relationships shapes how the company operates.

“The best thing about our company is the relationship between our people and our customers,” he said. “We have teams who genuinely care about the families we serve, and customers who trust us with something as important as their home. That trust means a lot to us. It pushes us to communicate clearly, show up when we say we will and take care of our customers long after the roof is installed.”

While experiences can differ from one branch to another, many homeowners describe clear communication, professionalism and strong follow-up from their local team.

Why you may want to go with another national roofer

Limited roofing options

Most Best Choice Roofing locations primarily focus on repairing, replacing and installing asphalt shingle roofs. It's the most popular roofing choice for most homeowners. However, some locations may offer other materials, like metal. One reviewer for the Bowling Green, Ky., branch said they received a metal roof replacement, which indicates Best Choice Roofing can work with materials outside of shingles, depending on where you're located.

The company also handles gutters and skylights. If you’re looking for tile, slate or flat roofing, check with the Best Choice Roofing location nearest you to see if it can help. Other top-rated national roofing providers, such as Erie Home or DaBella Exteriors , offer specialty roofing types like these.

No upfront pricing

Best Choice Roofing does not share pricing information over the phone or online. To get an estimate, you’ll need to schedule a free on-site inspection. Company representatives said costs can vary by roof size, materials and location, so an in-person visit is the only way to provide an accurate quote.

During the inspection, you’ll meet with a Best Choice “solutionist” who reviews your roof’s condition, discusses material options and goes over payment choices. The company offers several financing plans, which many customers use for larger projects. If you prefer to pay by card, check or another method, you can arrange this directly with your representative. Deposit amounts and final payments are discussed during the inspection and may vary by location.

Some reviewers describe the process positively. One wrote the representative did a “great job inspecting and walking us through the process.” Another wrote that the company was “upfront about that and gave clear details about why and what it will cost as well as why it needed to be done.” A third noted that “the price wasn’t inflated.” Others reported less positive experiences, including one reviewer who said the company “gave me a reasonable quote, took a deposit, then came back and told me the quote was wrong and the new price is over double the original quote.”

While it may take more time to schedule and meet with an inspector, it also gives you a clearer sense of your roof’s condition and what services you need.

Is Best Choice Roofing right for you and your roof?

Best Choice Roofing is Yahoo Local's top-rated roofing company for the Southeast because of its ample locations, Owens Corning Platinum Preferred certification and long-term warranty coverage. It may be a good fit if you live in the Southeast and want a large, established company that uses high-quality roofing materials and offers solid customer service. The trade-off is that pricing isn’t available upfront, and most branches focus on asphalt shingle roofing, so options for metal, tile or flat systems may be limited.

Customer experiences can vary by location. Many reviewers describe their representatives as professional and communicative, while others have mentioned issues with scheduling or follow-up. Checking reviews for your local office can give you a better sense of what to expect.

“That kind of experience means we have seen just about every situation a roof can throw at us, and we know how to handle it,” Pyke said. “It is local accountability supported by real staying power, and that gives homeowners peace of mind that we will be there when they need us.”

To learn more about Best Choice roofing, call 800-998-8301 or request a free estimate online . The company is headquartered at 105 Hazel Path in Hendersonville, Tenn., 37075. The main office is open Monday through Friday from 7 a.m. to 6 p.m. It is closed on weekends. Hours may vary by location.

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