Technology Support

Parents or guardians who need help in a language other than English should let help desk staff know, and a interpreter will join them on the line. (FCPS also has existing parent information phone lines , available in eight different languages, that can assist with general questions about FCPS.)

FCPS Parent Information Phone Lines  are available in eight different languages. 

To use the family information phone lines please call:

• Amharic (አማርኛ): 571-423-4957
• Arabic ( ): 571-423-4952
• Chinese ( ): 571-423-4953
• Farsi ( ): 571-423-4954
• Korean ( ): 571-423-4951
• Spanish ( ): 571-423-4950
• Urdu ( ): 571-423-4955
• Vietnamese ( ): 571-423-4956
• Family Resource Center: 703-204-3941

View professional translations of this page:
Arabic | Chinese | Farsi | Korean | Spanish | Urdu | Vietnamese

Technology Resources for Families and Caregivers .

Parents can use technology to support their child's learning and educational experience. This support also helps students develop essential digital skills, ensuring they are prepared for future academic and professional success. Additionally, parental involvement ensures safe and responsible use of technology, promoting digital citizenship and online safety.

Technology for New Families | IT Support Portal | Reset Password | Parent Digital Consent  | Lightspeed

TalkingPoints

Schoology

Zoom

VIEW VIDEO FOR ACCESSING PARENT VIEW AND RESOURCES AVAILABLE ONCE YOU HAVE YOUR ACCOUNT

Parents can begin to prepare by ensuring they have a Student Information System (SIS) Parent Account and are able to login to  FCPS 24-7 Learning Parent View.

Forgot your password ? To recover a forgotten password or change your password, visit the password management page.

ST Math Parent Guide - Spanish

TECHNICAL ISSUES WITH ST MATH
Contact ST Math support at (888) 491-6603 or [email protected]

Do one of the following:

1. From the “Menu” button in the upper-right corner of the  Chrome window, choose “More Tools” > “ Clear browsing data…“.
2. Press “CTRL” + “Shift” + “ Delete” keys in  Windows or Linux, or “Command” + “Shift” + “ Delete” keys on MacOS.
3. Select “Menu” > “Settings” > “Advanced” > “ Clear browsing data…”

Link to how to update Chrome ENGLISH

IF you need to login as ADMINISTRATOR - Close ALL Chromewindows -> - Search  for Chrome  (magnified glass lower left on the toolbar -> Right Click and Runas Administrator -> Log in-> Go to Chrome-> Three dotson the right -> Help-> About GoogleChrome-> it will now start to update and you should see a blue check if updated.

What if I do not have internet access in my home? What is being done to support equitable access to the internet for student learning?

Several internet providers have announced that they will make their services available for free for households with K-12 and/or college students who don’t already have internet through the company. Further installation fees may also be waived for new student households. Please contact your local internet provider for additional information. 

National PTA has joined several other education groups in  calling for the Federal Communications Commission (FCC)  to temporarily allow schools to utilize  E-Rate program funding  to provide Wi-Fi hotspots or devices with Wi-Fi capability to students who lack internet access at home. This action would help ensure that all students can remotely continue their education during the current public health emergency.

The coronavirus pandemic is shining a bright light on the so-called “ homework gap ” experienced by 12 million students in this country. The gap refers to those students who do not have internet access at home and are unable to complete their homework—at a time when over 70% of educators assign schoolwork that requires the internet

View Guide

• Accessing a website
• Accessing a Google Doc
• Connecting to the Internet
• Remembering my login information
• TECHNOLOGY ONLINE RESOURCES FOR STUDENTS TRANSLATED

CAMERA TEST (COMPUTER)

Search CameraApp
If you don’t see yourself, click the gearin upper left corner to adjust settings.

CAMERA ISSUE IN (CHROME)

1. Open Google Meet or another site using camera and mic
2. Look for camera iconin upper right of Chrome window.
3. Allowcamera and microphone for https://us.bbcollab.com
4. Camera make sure it is your default camera.
5. If that does not fix it, click Manage to open settings.

Make sure camera and mic are not blocked in settings.

1. In Chrome, click on three dotson the top right.
2. Click Settings
3. Search camera
4. Go to Site Settings

5. Click on chevronnext to application. Example us. Bbcollab.com

6. Make sure Camera and Microphone say Allow

MICROPHONE MUTED

Press fn key and F4and quickly lift. 

This will unmute and mute your mic.

MICROPHONE VOLUME - May be different on each device.

For louder sound press and hold Fnand then press F3
For quieter sound press and hold Fnand then press F2

MICROPHONE / CAMERA NOT WORKING  (COMPUTER) - Different steps with Window versions.

MICROPHONE TEST (COMPUTER)

To test your microphone, SEARCH the Voice Recorderapp on your computer and record a sample.
If does not work, choose the three dotsin the lower right corner then microphone settingsand try to adjust settings … Scroll down to Allow apps and desktop apps to access your microphone. Make sure Mic is On for Google Chrome.

ALLOW MICROPHONE and CAMERA IN CHROME

Make sure Camera and Micare also Allowedin Chrome(Image 2) –

LOCKby url -> choose to allowfor mic and camera

SETTING VOLUME AND MICROPHONE & CAMERA SETUP IN BLACKBOARD COLLABORATE ULTRA (BBCU)

Make sure Camera and Micare also Allowedin Chrome(Image 2) – LOCKby url -> choose to allowfor mic and camera