Technical Support

Computer Tech Help

These common troubleshooting tips may help you:

  • Issues logging into your laptop after resetting your password? -  Your laptop remembers the last password you used from an FCPS building.  In order to sign in to your laptop with your new password you will need to sign in from an FCPS building.  If you live close to a school or if you want to come to South County MS, you can remain in your car and just be parked close to the building.  Restart the computer a couple times and then log in.  This will sync the laptop and allow you to log in with the new password.

  • If you are experiencing a licensing error you may try going to any FCPS site (any school you live closest to or South County MS) remain in your vehicle parked close to the building.  You do not need to go inside.  Restart the computer a couple times and then log in. If you continue to have issues, please put in a ticket below on the IT Support Site.

Logins

  • Your login to Google Workspace and Schoology is your student number. 

Passwords

  • Forgot or Need to Change Your Password for Schoology, SIS Account, Google, or the FCPS Network?
  • Recover or reset a forgotten password or change an existing password by  through the FCPS password management page .

Additional Help

Parent Tech Support Request

Student Tech Support Request