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This page explains how to configure the following:
The position of the agent adapter in the desktop layout.
Limits on the number of allowed session tabs and the amount of time session
tabs can remain open or available.
Agent adapter position
You can choose whether the call adapter and chat adapter appear on the left side
or the right side of the desktop layout.
To change the agent adapter position, follow these steps:
In the CCAI Platform portal, clickSettings>Operation
Management. If you don't see theSettingsmenu, clickmenuMenu.
Go to theAgent Desktoppane.
ForAdapter position, clickLeft sideorRight side, depending
on your preference.
ClickSave Agent Desktop. A confirmation dialog appears.
ClickSave.
Session tab limits
By default, Contact Center AI Platform (CCAI Platform) sets limits on the number of allowed session
tabs and the amount of time session tabs can remain open or available. You can
change these settings if you need to.
To configure session tab limits, do the following:
In the CCAI Platform portal, clickSettings>Operation
Management. If you don't see theSettingsmenu, clickmenuMenu.
Go to theAgent Desktoppane.
ForSession Tabs, enter a new number in any field where you want to
change the limit.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[],[],null,["This page explains how to configure the following:\n\n- The position of the agent adapter in the desktop layout.\n\n- Limits on the number of allowed session tabs and the amount of time session\n tabs can remain open or available.\n\nAgent adapter position\n\nYou can choose whether the call adapter and chat adapter appear on the left side\nor the right side of the desktop layout.\n\nTo change the agent adapter position, follow these steps:\n\n1. In the CCAI Platform portal, click **Settings \\\u003e Operation\n Management** . If you don't see the **Settings** menu, click menu **Menu**.\n\n2. Go to the **Agent Desktop** pane.\n\n3. For **Adapter position** , click **Left side** or **Right side**, depending\n on your preference.\n\n4. Click **Save Agent Desktop**. A confirmation dialog appears.\n\n5. Click **Save**.\n\nSession tab limits\n\nBy default, Contact Center AI Platform (CCAI Platform) sets limits on the number of allowed session\ntabs and the amount of time session tabs can remain open or available. You can\nchange these settings if you need to.\n\nTo configure session tab limits, do the following:\n\n1. In the CCAI Platform portal, click **Settings \\\u003e Operation\n Management** . If you don't see the **Settings** menu, click menu **Menu**.\n\n2. Go to the **Agent Desktop** pane.\n\n3. For **Session Tabs**, enter a new number in any field where you want to\n change the limit.\n\n4. Click **Save Agent Desktop**."]]
