Pixel phones have support options for both in-warranty and out-of-warranty damage. In-warranty repairs for factory defects are covered at no cost, while out-of-warranty repairs for accidental damage have a fee. The availability of mail-in and walk-in options depend on your phone's warranty status and where you’re located.
Prepare for your repair
Before you take or send your phone in for repair, we recommend you to:
- Back up your data:Save your photos, contacts, and files so you don't lose them when your phone is repaired.
- Find your phone's IMEI number:You’ll likely need this 15-digit number.
- To get the IMEI number, you can either:
- Check your phone's SIM card tray
- Check it on the original box
- Dial *#06#
- To get the IMEI number, you can either:
- Have your proof of purchase ready:For warranty claims, you may need to provide the original receipt.
Find a repair partner
Important:
- For walk-in service:
- Before you visit, call the repair partner to:
- Confirm that the parts you need are available.
- Get an estimate of the repair cost.
- Schedule an appointment.
- Before you visit, call the repair partner to:
- For mail-in service:If there isn’t an option available in your region, contact us
.
- You can use the table below to find and contact local repair partners directly.
- If you plan to use a walk-in service, first call the repair center to book an appointment and confirm parts availability.
- Mail-in and walk-in services vary by region. Use the table below to find an authorized repair partner in your region.
- Email address:ctdiaus@ctdi.com.sg
- Phone :+61 4 9801 3358
- CTDI
PTC (Phone Tech & Comm)
Pixel 4a, Pixel 6a and later
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Austria
|
Pixel 7a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Belgium
|
Pixel 7a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
In the US and Canada, you can replace parts or product service for all Pixel phones. This service is available for at least 3 years after Google stops production. The support comes from Google or providers that work with Google.
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
| Czech Republic (Czechia) |
Pixel 8 and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Denmark
|
Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
| Estonia |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
| Finland |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
*To find updated partner locations and options for your specific device or issue, check the Google Repair Center .
*To find updated partner locations and options for your specific device or issue, check the Google Repair Center .
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
| Hungary |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
Pixel 3a, Pixel 3a XL, Pixel 4a, Pixel 6a and later
Foldable Phones:Pixel 9 Pro Fold, and later
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Ireland
|
Pixel 3 and later | Mail-in | In-warranty and out-of-warranty |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Italy
|
Pixel 3 and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
In-warranty and out-of-warranty
iCracked
Google Pixel 3 and later phones for fixes out-of-warranty
Google Pixel 6a and later phones for fixes in-warranty
Mail-in and walk-in
In-warranty and out-of-warranty
Stores where you bought your phone can fix it. This is if it's in-warranty or not. If you bought your phone from a store listed below, contact them directly for more info on repairs.
If you bought a Made by Google phone from an authorized third-party retailer, such as mobile carriers, contact them directly.
[1] Repair shops may change the phones they can fix without notice.
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
| Latvia |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Lithuania
|
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Malaysia
|
Ixsun Sdn Bhd | Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel 9a, Pixel 10, Pixel 10 Pro, Pixel 10 Pro XL | Mail-in |
Out-of-warranty |
Address:Ixsun Sdn Bhd Lot 08-45/47 Level 8 Berjaya Times Square, No.1 Jalan Imbi, 55100 Kuala Lumpur Phone:(+60) 3-21414845 Open:Weekdays: 10 AM–7 PM Closed:Saturday, Sunday, or public holidays |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Mexico
|
Simtech | Pixel 9a and later | Mail-in and walk-in |
In-warranty and out-of-warranty |
Phone:55-5832-4522 Email:soportegoogle@gruposim-tech.com |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Netherlands
|
Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Norway
|
Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Poland
|
Pixel 8 and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Portugal
|
Pixel 7a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
| Romania |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 6, Pixel 6 Pro, Pixel 6a and later
Foldable Phones:Pixel 9 Pro Fold, and later
Walk-in
In-warranty and out-of-warranty
Address:12 Kallang Avenue #03-03 Aperia, Singapore 339511
Located in:Aperia Mall
Phone:(+65) 6230 7928
Open:Weekdays: 11 AM–8 PM Saturday: 10 AM–2 PM
Closed:Sunday or public holidays
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
| Slovakia |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
| Slovenia |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Spain
|
Pixel 3 and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Sweden
|
Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
| Country | Provider | Phones | Type of service | Repair type | Contact info |
|---|---|---|---|---|---|
|
Switzerland
|
Pixel 7a and later | Mail-in | In-warranty and out-of-warranty | Google Repair Center |
For available Extended Repair Program and Extended Warranty Program options, contact Google Pixel Support.
Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a and later
Foldable Phones:Pixel 9 Pro Fold, and later
- For devices purchased in Google Store:In-warranty and out-of-warranty
- For devices purchased through third party channels:Find options below
Website: Contact Us
Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, and later
Foldable Phones:Pixel 9 Pro Fold, and later
In-warranty and out-of-warranty
- Fixes in-warranty:For phones bought from Taiwan Mobile
- Fixes out-of-warranty:For Taiwan domestic models (even if not bought from Taiwan Mobile)
Website: Taiwan Mobile
Phone:
- 188 (no charge for Taiwan Mobile network users)
- 02-66062999 (you pay for the call)
Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a and later
Foldable Phones:Pixel 9 Pro Fold, and later
Out-of-warranty
- For Taiwan domestic models
Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL and later
Foldable Phones:Pixel 9 Pro Fold, and later
In-warranty and out-of-warranty
- Fixes in-warranty:For phones bought from Senao.
- Fixes out-of-warranty:For Pixel 9 and later phones. This also applies for phones made for Taiwan domestic models (even if not bought from Senao).
Website: Senao International
Phone:0800-050-868 (no charge)
*To find updated partner locations and options for your specific device or issue, check the Google Repair Center .
Mail-in and walk-in
In the US and Canada, you can replace parts or product service for all Pixel phones. This service is available for at least 3 years after Google stops production. The support comes from Google or providers that work with Google.
