Pixel phones have support options for in-warranty and out-of-warranty damage. The availability of mail-in and walk-in options depends on your phone's warranty status and your location.
Follow the steps below to check your warranty eligibility, find your repair options, and start the repair process.
Tip:Warranty terms can vary depending on the country or region where you bought your phone. You can get online and phone support everywhere we sell Pixel phones.
Confirm warranty coverage
All Google items bought from Google Store, such as Pixel phones or Google Nest, come with a limited warranty.
Before you start a repair, you must confirm the warranty type and coverage for your item. If you have Google Store’s Preferred Care, start a claim .
To confirm warranty coverage, start the repair process at store.google.com/repair .
For more support, visit Check warranty eligibility article or contact Pixel Support.
Get ready to start a repair
- Back up your Google Account:To avoid loss of data, remember to back up .
- Check your repair options:
- Walk-in:Repairs can often be completed same-day. Check with your nearest repair location for the exact time. Learn more about authorized repair partners .
- Mail-in:Repairs take 7–10 business days after you ship your phone.
- Repair your own phone:To fix your device yourself, learn how to repair your own Pixel phone .
Start a repair
Important:These steps only apply to the countries and regions listed above. If you're in a different country or region, for repair options, contact Pixel phone support .
- To start the repair process, go to Google Store Repair services
.
- Important:You must be in a supported country or region.
- You'll need to sign into your Google Account.
- Select a device or enter your device's IMEI or serial number and make sure that it matches the device that you want repaired.
- Select all of the issues and symptoms that apply to your device.
- All damages, whether performance issues (in-warranty) or accidental damages (out-of-warranty) must be repaired. Make sure to select all damages. You'll be charged for any out-of-warranty repairs.
- Select Walk-inor Mail-inas your repair option.
- Walk-in service is only available in select countries. Repair options may vary.
- Follow the instructions to start a mail-in repair or learn more about the walk-in process.
For more directions on starting a repair, visit Get your Pixel phone repaired article or contact Pixel Support.
Tips:
- If you bought your phone in a different country or region, check the paper warranty that came in your phone's box. If we don't sell Pixel phones where you are, you may not be able to get online or phone support there.
- As part of our commitment to sustainability, we may remove the paper warranty from the device packaging of Pixel 7 and later phones. You can check the model and region warranty during phone setup. This info is available on your phone anytime, even if you also received a paper warranty.
