[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[[["\u003cp\u003eAdministrators can configure the end-user experience for incoming calls to the call center.\u003c/p\u003e\n"],["\u003cp\u003eThe CCAI Platform portal allows configuration of caller announcements, deflection behavior, and wait time behavior.\u003c/p\u003e\n"],["\u003cp\u003eCaller announcement settings are found in the "Caller announcements" section under the "Call" settings within the CCAI Platform portal.\u003c/p\u003e\n"],["\u003cp\u003eChanges to caller announcement settings are implemented by saving after configuring the desired behavior.\u003c/p\u003e\n"]]],[],null,["# Configure the caller experience\n\nAs an administrator, you can configure much of the end-user's experience when\nthey call in to your call center.\n\nConfigure caller announcements\n------------------------------\n\nOn the **call** display of the CCAI Platform portal, in the **Caller announcements**\nsection, you can configure how incoming calls are handled, including:\n\n- Caller announcement intervals.\n\n- Deflection behavior.\n\n- Wait time behavior.\n\nTo configure settings in the **Call announcement** section, follow these steps:\n\n1. In the CCAI Platform portal, go to **Settings** \\\u003e **Call**.\n\n2. Go to the **Caller announcements** section.\n\n3. Configure the settings the way you want them, and then click **save\n caller announcements**."]]
