User status represents a state that an agent can be in at any time. Each status (either out-of-the-box or a newly configured status) is represented in a single object, such as the following:
[
{
"id"
:
0
,
"wfm_id"
:
0
,
"name"
:
"string"
,
"color"
:
"string"
}
]
User statuses
Endpoint:
Method:
GET
Type:
URL:
https:// {
{
subdomain }
}
. {
{
domain }
}
/manager/api/v1/user_statuses
More example Requests/Responses:
Example request: User statuses
Body: None
Example response: User statuses
[
{
"id"
:
0
,
"name"
:
"Available"
,
"color"
:
"green"
,
"wfm_id"
:
11
},
{
"id"
:
-1
,
"name"
:
"Unavailable"
,
"color"
:
"red"
,
"wfm_id"
:
12
},
{
"id"
:
-2
,
"name"
:
"Break"
,
"color"
:
"yellow"
,
"wfm_id"
:
29
},
{
"id"
:
-3
,
"name"
:
"Special Task"
,
"color"
:
"pink"
,
"wfm_id"
:
30
},
{
"id"
:
-4
,
"name"
:
"Meal"
,
"color"
:
"brown"
,
"wfm_id"
:
31
},
{
"id"
:
-5
,
"name"
:
"Missed Call"
,
"color"
:
"blue_grey"
,
"wfm_id"
:
32
},
{
"id"
:
-6
,
"name"
:
"Wrap-up"
,
"color"
:
"purple"
,
"wfm_id"
:
33
},
{
"id"
:
-7
,
"name"
:
"In-call"
,
"color"
:
"light_blue"
,
"wfm_id"
:
34
},
{
"id"
:
-8
,
"name"
:
"In-chat"
,
"color"
:
"indigo"
,
"wfm_id"
:
35
},
{
"id"
:
-10
,
"name"
:
"Offline"
,
"color"
:
"grey"
,
"wfm_id"
:
36
},
{
"id"
:
5
,
"name"
:
"Meal"
,
"color"
:
"green"
,
"wfm_id"
:
45
}
]
Status Code: 200
