Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class SmartReplyData.
Agent Assist Smart Reply data.
Generated from protobuf messagegoogle.cloud.contactcenterinsights.v1.SmartReplyData
Namespace
Google \ Cloud \ ContactCenterInsights \ V1
Methods
__construct
Constructor.
Parameters
Name
Description
data
array
Optional. Data for populating the Message object.
↳ reply
string
The content of the reply.
↳ confidence_score
float
The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
Map that contains metadata about the Smart Reply and the document from which it originates.
↳ query_record
string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
getReply
The content of the reply.
Returns
Type
Description
string
setReply
The content of the reply.
Parameter
Name
Description
var
string
Returns
Type
Description
$this
getConfidenceScore
The system's confidence score that this reply is a good match for this
conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
certain).
Returns
Type
Description
float
setConfidenceScore
The system's confidence score that this reply is a good match for this
conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
certain).
Parameter
Name
Description
var
float
Returns
Type
Description
$this
getMetadata
Map that contains metadata about the Smart Reply and the document from
which it originates.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[],[],null,["# Google Cloud Contact Center Insights V1 Client - Class SmartReplyData (2.3.3)\n\nVersion latestkeyboard_arrow_down\n\n- [2.3.3 (latest)](/php/docs/reference/cloud-contact-center-insights/latest/V1.SmartReplyData)\n- [2.3.2](/php/docs/reference/cloud-contact-center-insights/2.3.2/V1.SmartReplyData)\n- [2.2.1](/php/docs/reference/cloud-contact-center-insights/2.2.1/V1.SmartReplyData)\n- [2.1.1](/php/docs/reference/cloud-contact-center-insights/2.1.1/V1.SmartReplyData)\n- [2.0.1](/php/docs/reference/cloud-contact-center-insights/2.0.1/V1.SmartReplyData)\n- [1.9.5](/php/docs/reference/cloud-contact-center-insights/1.9.5/V1.SmartReplyData)\n- [1.8.0](/php/docs/reference/cloud-contact-center-insights/1.8.0/V1.SmartReplyData)\n- [1.7.1](/php/docs/reference/cloud-contact-center-insights/1.7.1/V1.SmartReplyData)\n- [1.6.2](/php/docs/reference/cloud-contact-center-insights/1.6.2/V1.SmartReplyData)\n- [1.5.0](/php/docs/reference/cloud-contact-center-insights/1.5.0/V1.SmartReplyData)\n- [1.4.1](/php/docs/reference/cloud-contact-center-insights/1.4.1/V1.SmartReplyData)\n- [1.3.0](/php/docs/reference/cloud-contact-center-insights/1.3.0/V1.SmartReplyData)\n- [1.2.1](/php/docs/reference/cloud-contact-center-insights/1.2.1/V1.SmartReplyData)\n- [1.1.0](/php/docs/reference/cloud-contact-center-insights/1.1.0/V1.SmartReplyData)\n- [1.0.3](/php/docs/reference/cloud-contact-center-insights/1.0.3/V1.SmartReplyData) \nReference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class SmartReplyData.\n\nAgent Assist Smart Reply data.\n\nGenerated from protobuf message `google.cloud.contactcenterinsights.v1.SmartReplyData`\n\nNamespace\n---------\n\nGoogle \\\\ Cloud \\\\ ContactCenterInsights \\\\ V1\n\nMethods\n-------\n\n### __construct\n\nConstructor.\n\n### getReply\n\nThe content of the reply.\n\n### setReply\n\nThe content of the reply.\n\n### getConfidenceScore\n\nThe system's confidence score that this reply is a good match for this\nconversation, ranging from 0.0 (completely uncertain) to 1.0 (completely\ncertain).\n\n### setConfidenceScore\n\nThe system's confidence score that this reply is a good match for this\nconversation, ranging from 0.0 (completely uncertain) to 1.0 (completely\ncertain).\n\n### getMetadata\n\nMap that contains metadata about the Smart Reply and the document from\nwhich it originates.\n\n### setMetadata\n\nMap that contains metadata about the Smart Reply and the document from\nwhich it originates.\n\n### getQueryRecord\n\nThe name of the answer record.\n\nFormat:\nprojects/{project}/locations/{location}/answerRecords/{answer_record}\n\n### setQueryRecord\n\nThe name of the answer record.\n\nFormat:\nprojects/{project}/locations/{location}/answerRecords/{answer_record}"]]
