Console
    Contact Us Start free

    Sla

    SLA for the case or alert.

    JSON representation 
     { 
 "expirationTime" 
 : 
 string 
 , 
 "criticalExpirationTime" 
 : 
 string 
 , 
 "expirationStatus" 
 : 
 enum (  SlaExpirationStatus 
 
) 
 , 
 "remainingTimeSinceLastPause" 
 : 
 integer 
 }
    Fields
    expirationTime

    string ( int64 format)

    Required. SLA expiration time in unix format as milliseconds. Old prop: SlaExpiration.
    criticalExpirationTime

    string ( int64 format)

    Required. SLA critical expiration time in unix format as milliseconds, old prop: SlaCriticalExpiration.
    expirationStatus

    enum ( SlaExpirationStatus )

    Output only. SLA expiration status.
    remainingTimeSinceLastPause

    integer

    Output only. Remaining time since last pause.

    SlaExpirationStatus

    SLA status.

    Enums
    SLA_EXPIRATION_STATUS_UNSPECIFIED Unspecified SLA status.
    PASSED_DUE SLA has passed due.
    OPEN_SLA SLA is open.
    NO_SLA SLA is not set.
    CRITICAL_EXPIRED SLA is critical and has expired.
    PAUSED SLA is paused.
    Design a Mobile Site
    View Site in Mobile | Classic
    Share by: