Prebuilt agents are a collection of agents provided by Conversational Agents (Dialogflow CX) for common use cases. These agents can be used to establish a base for building conversations. In Conversational Agents (Dialogflow CX), you will find popular use cases across industries, such as telecommunications, financial services, healthcare, retail, and travel. Generative prebuilt agents are also available with limited access, demonstrating common use cases implemented using generative features .
Prebuilt agents include intents and entities for their use cases, but you need to modify the example route groups and fulfillment (where applicable).
Limitations
The following limitations apply:
- Prebuilt agents currently only support English (en).
Import a prebuilt agent
To import a prebuilt agent to your project:
- Go to the Dialogflow CX console .
- Click the project where you would like to import the prebuilt agent.
- Click Use pre-built agents.
- Click the agent of interest and click Import.
- Choose your desired location and click Create.
- Start testing and customizing.
Customize the imported prebuilt agent
- Test the agent using the simulator to understand what it can help users accomplish.
- Click the Managetab in the left pane and then Test Casesto see coverage and example scripts. For more information, see the Test cases documentation.
- Delete any flows that are irrelevant to your use case.
- Edit agent dialogue and custom entities to meet your business needs.
- If there is webhook source code , see Modifying webhook code .
Modifying webhook code
A selection of the prebuilt agents utilize webhooks. The original webhook source code uses Node.js and is hosted in Google's internal Cloud Functions project.
To use and modify this code in your own Cloud Functions project, please follow the subsequent directions:
- Go to the Dialogflow CX console .
- Click the project where you would like to import the prebuilt agent.
- Click Use pre-built agents.
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Click the agent of interest then click Documentation link, which will bring you to the relevant pre-built agent section of this document.
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See the Webhooksubsection for the prebuilt agent and copy the source code.
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Go to the Google Cloud console and select Cloud Functionson the left panel.
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Click the project where you would like to import the source code.
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Click Create Function. For further instructions, take a look at the Create a Cloud Function documentation.
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Under the Source codesection, select Inline Editorand paste the copied source code.
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Click Sourceand then Editto change the logic based on your business rules. Once finished, click Deploy.
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Click Triggerand copy the Trigger URL.
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Replace that Trigger URL in your agent by going to Manage > Webhooksand selecting the webhook to paste the new URL into. Paste the Trigger URL into the field labeled Webhook URL. Click Save.
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Using the Webhooks documentation, test your fulfillment.
Financial services agent
This template helps end-users with their cards, checks an application status, and investigates suspicious charges.
Sample utterances
- I'd like to make a payment towards my balance.
- I lost my card and need a new one.
- I want to report some suspicious activity on my checking account.
- What is my auto loan application status?
- What are the different annual fees on your business credit cards?
Webhook
The Cloud Functions webhook performs the following actions:
- Validates an end-user's identity
- Provides sample balances, loan status, and credit card feature information
- Mocks sample payments, including validating payment amounts and dates
- Controls opening hours
package.json
{
"name": "sample-http",
"version": "0.0.1"
}
index.js
/** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ exports . cxPrebuiltAgentsFinServ = ( req , res ) => { console . log ( 'Cloud Function:' , 'Invoked cloud function from Conversational Agents (Dialogflow CX)' ); let tag = req . body . fulfillmentInfo . tag ; if ( !! tag ) { switch ( tag ) { // BEGIN validateAccount case 'validateAccount' : console . log ( tag + ' was triggered.' ); let card_last_four = req . body . sessionInfo . parameters . card_last_four ; let card_verified ; // card validation only fails if card number is 0000 if ( card_last_four == '0000' ) { card_verified = 'false' ; } else { card_verified = 'true' ; } res . status ( 200 ). send ( { sessionInfo : { parameters : { card_verified : card_verified }}} ); console . log ( ' verified: ' + card_verified ); break ; // BEGIN getAccountInfo case 'getAccountInfo' : console . log ( tag + ' was triggered.' ); let current_balance ; let last_statement_balance ; let minimum_due ; // Random current balance between 1 and 1000 current_balance = Math . floor ( Math . random () * 1000 ); // Last statement balance is 70 % of current balance last_statement_balance = Math . floor ( current_balance * 0.7 ); // Minimum due is 25 % of last statement balance minimum_due = Math . floor ( last_statement_balance * 0.25 ); res . status ( 200 ). send ( { sessionInfo : { parameters : { current_balance : current_balance , last_statement_balance : last_statement_balance , minimum_due : minimum_due } } } ); console . log ( 'current balance: ' + current_balance + ' last statement balance: ' + last_statement_balance ); break ; // BEGIN getPaymentSource case 'getPaymentSource' : console . log ( tag + ' was triggered.' ); // static array of account names let account_names = [ 'National Checking Account', 'My Checking', 'Personal Checking' ] ; // random array value for account names let account_index = Math . floor ( Math . random () * account_names . length ); let selected_account = account_names [ account_index ] ; res . status ( 200 ). send ( { sessionInfo : { parameters : { selected_account : selected_account }}} ); console . log ( ' selected account: ' + selected_account ); break ; // BEGIN submitPayment case 'submitPayment' : console . log ( tag + ' was triggered.' ); let card_digits = String ( req . body . sessionInfo . parameters . card_last_four ); let payment_status ; // When first digit of card_digits is 9 the transaction fails if ( card_digits [ 0 ] == '9' ) { payment_status = 'fail' ; } else { payment_status = 'success' ; } res . status ( 200 ). send ( { sessionInfo : { parameters : { payment_status : payment_status }}} ); console . log ( ' verified: ' + card_verified ); break ; // BEGIN validatePaymentAmount case 'validatePaymentAmount' : console . log ( tag + ' was triggered.' ); // get payment amount let payment_amount = Number ( req . body . sessionInfo . parameters . other_amount ); let current_balance_temp = req . body . sessionInfo . parameters . current_balance ; let amount_valid ; payment_amount = Number ( payment_amount ); console . log ( ` payment_amount : ` + payment_amount + ` current balance : ` + current_balance_temp ); // confirm payment amount is a positive value less than or equal to the // current balance if ( payment_amount > 0 ) { if ( payment_amount <= current_balance_temp ) { amount_valid = true ; } else { amount_valid = false ; } } else { amount_valid = false ; } res . status ( 200 ). send ( { sessionInfo : { parameters : { amount_valid : amount_valid }}} ); console . log ( 'payment status: ' + payment_status ); break ; // BEGIN validatePaymentDate case 'validatePaymentDate' : console . log ( tag + ' was triggered.' ); // get payment date let payment_date_raw = req . body . sessionInfo . parameters . payment_date ; // set payment date in date object format . subtract one from month // because month is indexed to 0. let payment_year = payment_date_raw . year ; let payment_month = payment_date_raw . month - 1 ; let payment_day = payment_date_raw . day ; console . log ( 'Payment - Year: ' + payment_year + ' Month ' + payment_month + ' Day: ' + payment_day ); // set today 's date let today = new Date(); let this_year = today.getFullYear(); let this_month = today.getMonth(); let this_day = today.getDate(); console.log( ' Today - Year : ' + this_year + ' Month ' + this_month + ' Day : ' + this_day); let payment_date_valid; // check if the payment date is after today if (payment_year > this_year) { payment_date_valid = true; console.log(' Future year '); } else if (payment_year == this_year && payment_month > this_month) { payment_date_valid = true; console.log(' Future month '); } else if ( payment_year == this_year && payment_month == this_month && payment_day >= this_day) { payment_date_valid = true; console.log(' Today or later this month '); } else { payment_date_valid = false; } res.status(200).send({ sessionInfo: {parameters: {payment_date_valid: payment_date_valid}} }); console.log(' payment date valid : ' + payment_date_valid); break; // BEGIN checkInHours case ' checkInHours ': console.log(tag + ' was triggered . '); // check if we are currently in hours let currentDate = new Date(); console.log(' current time is ' + currentDate); let currentHour = currentDate.getHours(); console.log(' current hour is ' + currentHour); if (currentHour >= 8 && currentHour <= 20) { in_hours = ' true '; console.log(' currently in hours '); } else { in_hours = ' false '; console.log(' currently out of hours '); } res.status(200).send({sessionInfo: {parameters: {in_hours: in_hours}}}); break; // BEGIN getRetryCount case ' getRetryCount ': console.log(tag + ' was triggered . '); // increment the current retry counter let retry_count = req.body.sessionInfo.parameters.retry_count; retry_count = retry_count + 1; res.status(200).send( {sessionInfo: {parameters: {retry_count: retry_count}}}); break; // BEGIN getLoanStatus case ' getLoanStatus ': console.log(tag + ' was triggered . '); let loan_reference = String(req.body.sessionInfo.parameters.loan_reference); let loan_type = loan_reference[0]; let loan_status = loan_reference[1]; let loan_found = ' true '; console.log(' loan ref is ' + loan_reference); console.log(' type is ' + loan_type); console.log(' status is ' + loan_status); // mock loan not found if (loan_reference[0] == ' 0 ') { loan_found = ' false '; } // mock loan found if ((loan_type != ' auto ') && (loan_type != ' home ')) { if (loan_reference[0] > ' 5 ') { loan_type = ' home '; } else { loan_type = ' auto '; } } res.status(200).send({ sessionInfo: { parameters: { loan_type: loan_type, loan_status: loan_status, loan_found: loan_found } } }); break; // BEGIN validateTransactionDate case ' validateTransactionDate ': console.log(tag + ' was triggered . '); // get date queried let date_queried_raw = req.body.sessionInfo.parameters.date_queried; // set date queried in date object format. subtract one from month // because month is indexed to 0. date_queried = new Date( date_queried_raw.year, date_queried_raw.month - 1, date_queried_raw.day); console.log(date_queried + ' is the date im looking for . '); let date_valid; let date_now = new Date(); // check if the payment date is after today if (date_queried > date_now) { date_valid = ' false '; } else { date_valid = ' true '; } res.status(200).send( {sessionInfo: {parameters: {date_valid: date_valid}}}); break; // BEGIN lookupTransactions case ' lookupTransactions ': console.log(tag + ' was triggered . '); // select a random retailer from the retailers array let retailers = [ ' Dior ', ' Walmart ', ' Target ', ' Costco ', ' Macy \ 's' , 'Bed Bath & Beyond' , 'Amazon' , 'Walgreens' , 'Home Depot' , 'Best Buy' , 'Kohl\' s ' ]; let randomRetail = Math.floor(Math.random() * retailers.length); console.log(' random retail value ' + randomRetail); let retailer_queried = retailers[randomRetail]; // Alter the transaction amount let amount_queried = Number(req.body.sessionInfo.parameters.amount_queried.amount); let transaction_value = Number(amount_queried); let randomAdjust = Math.floor(Math.random() * 5); randomAdjust = Number(randomAdjust / 100); let adjustment = Number(amount_queried * randomAdjust); let randomMath = Math.floor(Math.random() * 1); if (randomMath < 1) { transaction_value = Number(transaction_value - adjustment).toFixed(2); } else if (randomMath = 1) { transaction_value = Number(transaction_value + adjustment).toFixed(2); } if (amount_queried < 1000) { transaction_found = ' true '; } else { transaction_found = ' false '; } res.status(200).send({ sessionInfo: { parameters: { retailer_queried: retailer_queried, transaction_value: transaction_value, transaction_found: transaction_found } } }); break; // BEGIN lookupCardFeatures case ' lookupCardFeatures ': console.log(tag + ' was triggered . '); // setup arrays for card features let interestRate = [ ' 14.5 % APR ', ' 0 % APR in year 1 and then increases to 25 % APR in year 2 ', ' 10 % APR in year 1 and then increases to 20 % APR in year 2 ', ' 18 % APR ' ]; let annualFee = [ ' $ 0 annual fee for year 1 and then increases to $ 90 in year 2 ', ' $ 70 annual fee starting in year 1 ', ' $ 15 annual fee for year 1 and then increases to $ 80 in year 2 ', ' $ 50 annual fee starting in year 1 ' ]; let cashBackRate = [' 1 % ', ' 3 % ', ' 6 % ', ' 2 % ', ' 5 % ', ' 4 % ']; let pointsBonus = [' 50 , 000 ', ' 25 , 000 ', ' 10 , 000 ', ' 100 , 000 ', ' 75 , 000 ']; // setup card one features let cardOneRandomInterest = Math.floor(Math.random() * interestRate.length); let card_one_interest = interestRate[cardOneRandomInterest]; let cardOneRandomFee = Math.floor(Math.random() * annualFee.length); let card_one_fee = annualFee[cardOneRandomFee]; let cardOneRandomCashback = Math.floor(Math.random() * cashBackRate.length); let card_one_cashback = cashBackRate[cardOneRandomCashback]; let cardOneRandomPoints = Math.floor(Math.random() * pointsBonus.length); let card_one_points = pointsBonus[cardOneRandomPoints]; // setup card two features let cardTwoRandomInterest = Math.floor(Math.random() * interestRate.length); let card_two_interest = interestRate[cardTwoRandomInterest]; let cardTwoRandomFee = Math.floor(Math.random() * annualFee.length); let card_two_fee = annualFee[cardTwoRandomFee]; let cardTwoRandomCashback = Math.floor(Math.random() * cashBackRate.length); let card_two_cashback = cashBackRate[cardTwoRandomCashback]; let cardTwoRandomPoints = Math.floor(Math.random() * pointsBonus.length); let card_two_points = pointsBonus[cardTwoRandomPoints]; res.status(200).send({ sessionInfo: { parameters: { card_one_interest: card_one_interest, card_one_fee: card_one_fee, card_one_cashback: card_one_cashback, card_one_points: card_one_points, card_two_interest: card_two_interest, card_two_fee: card_two_fee, card_two_cashback: card_two_cashback, card_two_points: card_two_points } } }); break; default: console.log(' default case called ' ); res . status ( 200 ). end (); break ; } } } ;
Healthcare agent
This template helps end-users check their claims, benefits, and find a doctor.
Sample utterances
- What is coinsurance?
- Can you help me find a doctor?
- I'm not feeling well.
- What is my deductible?
Order and account management agent
This template helps end-users purchase or return a product, track orders, and manage account settings, such as loyalty points, addresses, and passwords.
Sample utterances
- I haven't received my order, where is it?
- I want to get a new phone.
- I forgot my password.
- Can you tell me how many points I have?
- I moved and need to update my address.
Payment arrangement agent
This template helps end-users set up a two installment payment arrangement or extend a payment due date.
Sample utterances
- My account was suspended.
- I won't get paid on time to pay my bill.
- I need to extend my due date.
- I lost my job due to covid-19.
Webhook
This Cloud Functions webhook performs the following actions:
- Provides sample amount due and maximum extension dates.
- Calculates the second payment installment based on the difference between the total balance and the first payment installment paid.
- Validates that the requested extension date does not surpass the maximum extension date.
package.json
{
"name": "sample-http",
"version": "0.0.1",
"dependencies": {
"moment": "2.27.0"
}
}
index.js
const moment = require ( 'moment' ); function getRandomAmount ( min , max ) { return Math . random () * ( max - min ) + min ; } function formatCurrency ( amount ) { return Number ( amount ) . toFixed ( 2 ); } function formatUserDate ( dateObject ) { if ( ! dateObject ) { console . log ( 'dateObject error. dateObject passed to formatUserDate is:' , dateObject ); console . log ( 'dateObject requires day, month, year properties:' ); // return false if the dates are not valid // returning false prevents the if / else block from running , which causes the function to crash . return false ; } console . log ( 'formatUserDate date set.' ); const { day , year , month } = dateObject ; return ` $ { year } -$ { month } -$ { day } ` ; } /** * Responds to any HTTP request . * * @ param { ! express : Request } req HTTP request context . * @ param { ! express : Response } res HTTP response context . */ exports . cxPrebuiltAgentsPaymentArrangement = ( req , res ) => { var tag = req . body . fulfillmentInfo . tag ; var first_payment ; var amount_due_1 ; // var adjust_due_date ; var max_date_1 ; var maxDate1 ; var max_date_2 ; var maxDate2 ; var current_due_date ; var max_extension_date ; var maxExtensionDate ; var amount_due ; var payment_amount_2 ; var dateFromUser ; var valid_payment ; var valid_date ; if ( !! tag ) { switch ( tag ) { // Initialize Dynamic parameters case 'setDynamicParams' : console . log ( tag + ' was triggered.' ); max_date_1 = moment () . add ( 15 , 'days' ) . calendar (); max_date_2 = moment () . add ( 25 , 'days' ) . calendar (); current_due_date = moment () . add ( 10 , 'days' ) . calendar (); max_extension_date = moment () . add ( 30 , 'days' ) . calendar (); amount_due = formatCurrency ( getRandomAmount ( 200 , 400 )); res . status ( 200 ) . send ({ sessionInfo : { parameters : { max_date_1 : max_date_1 , max_date_2 : max_date_2 , current_due_date : current_due_date , max_extension_date : max_extension_date , amount_due : amount_due , } } }); break ; // Initialize Static parameters case 'setStaticParams' : console . log ( tag + ' was triggered.' ); user_id = req . body . sessionInfo . parameters . user_id ; if ( user_id == '1001' ) { max_date_1 = "2021-01-15" ; max_date_2 = "2021-01-30" ; current_due_date = "2021-01-01" ; max_extension_date = "2021-02-15" ; amount_due = '225.00' ; } else if ( user_id == '2002' ) { max_date_1 = "2021-03-15" ; max_date_2 = "2021-03-30" ; current_due_date = "2021-03-01" ; max_extension_date = "2021-04-15" ; amount_due = '333.00' ; } else if ( user_id == '3003' ) { max_date_1 = "2021-05-15" ; max_date_2 = "2021-05-30" ; current_due_date = "2021-05-01" ; max_extension_date = "2021-06-15" ; amount_due = '189.00' ; } else { max_date_1 = moment () . add ( 15 , 'days' ) . calendar (); max_date_2 = moment () . add ( 25 , 'days' ) . calendar (); current_due_date = moment () . add ( 10 , 'days' ) . calendar (); max_extension_date = moment () . add ( 30 , 'days' ) . calendar (); amount_due = formatCurrency ( getRandomAmount ( 200 , 400 )); } res . status ( 200 ) . send ({ sessionInfo : { parameters : { max_date_1 : max_date_1 , max_date_2 : max_date_2 , current_due_date : current_due_date , max_extension_date : max_extension_date , amount_due : formatCurrency ( amount_due ), } } }); break ; // Automatically set second payment based on first payment amount case 'secondPayment' : console . log ( tag + ' was triggered.' ); first_payment = req . body . sessionInfo . parameters . payment_amount_1 . amount ; amount_due_1 = req . body . sessionInfo . parameters . amount_due ; payment_amount_2 = formatCurrency ( amount_due_1 - formatCurrency ( first_payment )); res . status ( 200 ) . send ({ sessionInfo : { parameters : { payment_amount_2 : payment_amount_2 } } }); break ; // BEGIN validatePayment case 'validatePayment' : console . log ( tag + ' was triggered.' ); first_payment = req . body . sessionInfo . parameters . payment_amount_1 . amount ; amount_due_1 = req . body . sessionInfo . parameters . amount_due ; if (( formatCurrency ( first_payment ) >= '100.00' ) && ( formatCurrency ( first_payment ) < amount_due_1 )) { valid_payment = "True" ; } else { valid_payment = "False" } res . status ( 200 ) . send ({ sessionInfo : { parameters : { valid_payment : valid_payment , } } }); break ; // BEGIN validateDate case 'validateDate' : // Log when the cloud function for the validateDate tag is triggered console . log ( tag + ' was triggered.' ); // Log ALL of the session parameters passed to the cloud function console . log ( 'validateDate sessionInfo parameters' , req . body . sessionInfo . parameters ); // Log ONLY max_extension_date and adjust_due_date values from session parameters . console . log ( 'sessionInfo >>> max_extension_date' , req . body . sessionInfo . parameters . max_extension_date ); console . log ( 'sessionInfo >>> adjust_due_date' , req . body . sessionInfo . parameters . adjust_due_date ); // If the formatUserDate function succeeds running , then the date will be a string formatted as yyyy - mm - dd . // If the session params dateObject is not formatted correctly the formatUserDate function returns the boolean value false . // formatUserDate returns false to prevent the Moment function from running ( see 3 conditions below ) . dateFromUser = formatUserDate ( req . body . sessionInfo . parameters . adjust_due_date ); maxExtensionDate = req . body . sessionInfo . parameters . max_extension_date ; // Set valid_date to false . We do this so the cloud function does not crash and always returns a value to Conversational Agents ( Dialogflow CX ) valid_date = "False" // Only set valid_date to true when // 1 ) dateFromUser is a date string and not set to false by the formatUserDate function // 2 ) maxExtensionDate is string and not set to false by the formatUserDate function // 3 ) if Moment determines the dateFromUser is before maxExtensionDate if ( dateFromUser && maxExtensionDate && moment ( dateFromUser ) . isSameOrBefore ( maxExtensionDate )) { valid_date = "True" ; } res . status ( 200 ) . send ({ sessionInfo : { parameters : { valid_date : valid_date , // You will see the debug property in the Conversational Agents ( Dialogflow CX ) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI . // Otherwise , you will see the string formatted date debug : { dateFromUser , maxExtensionDate } } } }); break ; case 'validateDate1' : // Log when the cloud function for the validateDate tag is triggered console . log ( tag + ' was triggered.' ); // Log ALL of the session parameters passed to the cloud function console . log ( 'validateDate sessionInfo parameters' , req . body . sessionInfo . parameters ); // Log ONLY max_date_1 and payment_date_1 values from session parameters . console . log ( 'sessionInfo >>> max_date_1' , req . body . sessionInfo . parameters . max_date_1 ); console . log ( 'sessionInfo >>> payment_date_1' , req . body . sessionInfo . parameters . payment_date_1 ); // If the formatUserDate function succeeds running , then the date will be a string formatted as yyyy - mm - dd . // If the session params dateObject is not fomatted correctly the formatUserDate function returns the boolean value false . // formatUserDate returns false to prevent the Moment function from running ( see 3 conditions below ) . dateFromUser = formatUserDate ( req . body . sessionInfo . parameters . payment_date_1 ); // maxExtensionDate = formatUserDate ( req . body . sessionInfo . parameters . max_extension_date ); maxDate1 = req . body . sessionInfo . parameters . max_date_1 ; // Set valid_date to false . We do this so the cloud function does not crash and always returns a value to Conversational Agents ( Dialogflow CX ) valid_date = "False" // Only set valid_date to true when // 1 ) dateFromUser is a date string and not set to false by the formatUserDate function // 2 ) maxExtensionDate is string and not set to false by the formatUserDate function // 3 ) if Moment determines the dateFromUser is before maxExtensionDate if ( dateFromUser && maxDate1 && moment ( dateFromUser ) . isSameOrBefore ( maxDate1 )) { valid_date = "True" ; } res . status ( 200 ) . send ({ sessionInfo : { parameters : { valid_date : valid_date , // You will see the debug property in the Conversational Agents ( Dialogflow CX ) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI . // Otherwise , you will see the string formatted date debug : { dateFromUser , maxDate1 } } } }); break ; case 'validateDate2' : // Log when the cloud function for the validateDate tag is triggered console . log ( tag + ' was triggered.' ); // Log ALL of the session parameters passed to the cloud function console . log ( 'validateDate sessionInfo parameters' , req . body . sessionInfo . parameters ); // Log ONLY max_date_2 and payment_date_2 values from session parameters . console . log ( 'sessionInfo >>> max_extension_date' , req . body . sessionInfo . parameters . max_date_2 ); console . log ( 'sessionInfo >>> adjust_due_date' , req . body . sessionInfo . parameters . payment_date_2 ); // If the formatUserDate function succeeds running , then the date will be a string formatted as yyyy - mm - dd . // If the session params dateObject is not fomatted correctly the formatUserDate function returns the boolean value false . // formatUserDate returns false to prevent the Moment function from running ( see 3 conditions below ) . dateFromUser = formatUserDate ( req . body . sessionInfo . parameters . payment_date_2 ); // maxExtensionDate = formatUserDate ( req . body . sessionInfo . parameters . max_extension_date ); maxDate2 = req . body . sessionInfo . parameters . max_date_2 ; // Set valid_date to false . We do this so the cloud function does not crash and always returns a value to Conversational Agents ( Dialogflow CX ) valid_date = "False" // Only set valid_date to true when // 1 ) dateFromUser is a date string and not set to false by the formatUserDate function // 2 ) maxExtensionDate is string and not set to false by the formatUserDate function // 3 ) if Moment determines the dateFromUser is before maxExtensionDate if ( dateFromUser && maxDate2 && moment ( dateFromUser ) . isSameOrBefore ( maxDate2 )) { valid_date = "True" ; } res . status ( 200 ) . send ({ sessionInfo : { parameters : { valid_date : valid_date , // You will see the debug property in the Conversational Agents ( Dialogflow CX ) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI . // Otherwise , you will see the string formatted date debug : { dateFromUser , maxDate2 } } } }); break ; default : break ; } } };
Small talk agent
This template helps customize and personalize agents with simple questions.
Sample utterances
- What's up?
- Who are you?
- Today is my birthday.
- Sorry.
- What do you mean?
Telecommunications agent
This template helps end-users resolve billing and plan questions, troubleshoot, and add travel and cruise plans.
Sample utterances
- How can I save money on my bill?
- My texts aren't going through.
- How much more will I pay if I upgrade to Plan A?
- I need data coverage for a trip I'm going on to Jamaica.
Webhook
The Cloud Functions webhook performs the following actions:
- Compares plan costs based on a trip location and duration
- Identifies billing anomalies based on an end-user's phone number
package.json
{
"name": "sample-http",
"version": "0.0.1",
"dependencies": {
"moment": "2.24.0"
}
}
helpers.js
// Get the current month , first day of current month and last month values // based on today 's date module . exports = { get_date_details : function ( bill_state ) { const monthNames = [ "January" , "February" , "March" , "April" , "May" , "June" , "July" , "August" , "September" , "October" , "November" , "December" ]; let today = new Date () let first_month_name = monthNames [ today . getMonth ()] let firstDay = new Date ( today . getFullYear (), today . getMonth (), 1 ); let first_day_str = first_month_name + ' 0' + firstDay . getDate () + ', ' + firstDay . getFullYear () let last_month_name = monthNames [ today . getMonth () - 1 ] let last_month_first_day_str = last_month_name + ' 0' + firstDay . getDate () + ', ' + firstDay . getFullYear () let second_last_month_name = monthNames [ today . getMonth () - 2 ] if ( bill_state . toString () == 'current' ) { return [ first_month_name , first_day_str , last_month_name ] } else { return [ last_month_name , last_month_first_day_str , second_last_month_name ] } } }
index.js
/** * Responds to any HTTP request . * * @ param { ! express : Request } req HTTP request context . * @ param { ! express : Response } res HTTP response context . */ const helpers = require ( './helpers.js' ) exports . cxPrebuiltAgentsTelecom = ( req , res ) => { console . log ( 'Cloud Function:' , 'Invoked cloud function from Conversational Agents (Dialogflow CX)' ); let tag = req . body . fulfillmentInfo . tag ; if ( !! tag ) { switch ( tag ) { // BEGIN detectCustomerAnomaly case 'detectCustomerAnomaly' : console . log ( tag + ' was triggered.' ); let phone_number = req . body . sessionInfo . parameters . phone_number ; let bill_month = req . body . sessionInfo . parameters . bill_state ; let parameters = req . body . sessionInfo . parameters ; let bill_amount ; let product_line ; let anomaly_detect = "false" let purchase = "The Godfather" let purchase_amount = 9.99 let total_bill_amount = 64.33 let bill_without_purchase = 54.34 let updated_parameters = {} let [ month_name , first_of_month , last_month_name ] = helpers . get_date_details ( bill_month ) console . log ( month_name , first_of_month , last_month_name ) // Getting the month name based on the bill state - current or previous // For example , if the current month is December , we get the values as // December , December 1 st , November // Only 999999 will have anomaly detection if ( phone_number . toString () == '999999' ) { anomaly_detect = "true" product_line = "phone" purchase = "device protection" updated_parameters [ "product_line" ] = product_line updated_parameters [ "bill_month" ] = month_name updated_parameters [ "last_month" ] = last_month_name } // If bill hike amount is given - we just add it to the total bill if ( 'bill_amount' in parameters ) { bill_amount = parameters [ 'bill_amount' ] purchase_amount = bill_amount [ 'amount' ] total_bill_amount = 54.34 + purchase_amount } // Adding the updated session parameters to the new parameters json updated_parameters [ "anomaly_detect" ] = anomaly_detect updated_parameters [ "purchase" ] = purchase updated_parameters [ "purchase_amount" ] = purchase_amount updated_parameters [ "bill_without_purchase" ] = bill_without_purchase updated_parameters [ "total_bill" ] = total_bill_amount updated_parameters [ "first_month" ] = first_of_month res . status ( 200 ) . send ({ sessionInfo : { parameters : updated_parameters } }); break ; // BEGIN validatePhoneLine case 'validatePhoneLine' : console . log ( tag + ' was triggered.' ); let phone = req . body . sessionInfo . parameters . phone_number ; let phone_line_verified ; let line_index ; let domestic_coverage ; let covered_lines = [ '5555555555' , '5105105100' , '1231231234' , '9999999999' ]; // Loop over the covered lines array covered_lines . forEach (( line , index ) => { // For each phone line in the array , check if the last 4 digits are // included in the string . when true , update the line_index variable if ( line . includes ( phone )) { line_index = index ; console . log ( 'This is the index ' + line_index ); } }); // Only 9999 will fail ; if ( line_index === 3 ) { phone_line_verified = 'false' ; } else { phone_line_verified = 'true' ; } // Only 1234 will have domestic coverage . if ( line_index === 2 ) { domestic_coverage = 'true' ; } else { domestic_coverage = 'false' ; } res . status ( 200 ) . send ({ sessionInfo : { parameters : { phone_line_verified : phone_line_verified , domestic_coverage : domestic_coverage } } }); break ; // BEGIN cruisePlanCoverage case 'cruisePlanCoverage' : console . log ( tag + ' was triggered.' ); let port = req . body . sessionInfo . parameters . destination ; let port_is_covered ; // Sample list of covered cruise ports . let covered_ports = [ 'mexico' , 'canada' , 'anguilla' , ]; if ( covered_ports . includes ( port . toLowerCase ())) { port_is_covered = 'true' ; } else { port_is_covered = 'false' ; } res . status ( 200 ) . send ( { sessionInfo : { parameters : { port_is_covered : port_is_covered } } }); break ; // BEGIN internationalCoverage case 'internationalCoverage' : console . log ( tag + ' was triggered.' ); let destination = req . body . sessionInfo . parameters . destination ; let coverage ; // Sample list of covered international monthly destinations . let covered_by_monthly = [ 'anguilla' , 'australia' , 'brazil' , 'canada' , 'chile' , 'england' , 'france' , 'india' , 'japan' , 'mexico' , 'russia' , 'singapore' , ]; // Sample list of covered international daily destinations . let covered_by_daily = [ 'anguilla' , 'australia' , 'brazil' , 'canada' , 'chile' , 'england' , 'france' , 'india' , 'japan' , 'mexico' , 'singapore' ]; if ( covered_by_monthly . includes ( destination . toLowerCase ()) && covered_by_daily . includes ( destination . toLowerCase ())) { coverage = 'both' ; } else if ( covered_by_monthly . includes ( destination . toLowerCase ()) && ! covered_by_daily . includes ( destination . toLowerCase ())) { coverage = 'monthly_only' ; } else if ( ! covered_by_monthly . includes ( destination . toLowerCase ()) && ! covered_by_daily . includes ( destination . toLowerCase ())) { coverage = 'neither' ; } else { // This should never happen , because covered_by_daily is a subset of // covered_by_monthly coverage = 'daily_only' ; } res . status ( 200 ) . send ({ sessionInfo : { parameters : { coverage : coverage } } }); break ; // BEGIN cheapestPlan case 'cheapestPlan' : console . log ( tag + ' was triggered.' ); let trip_duration = req . body . sessionInfo . parameters . trip_duration ; let monthly_cost ; let daily_cost ; let suggested_plan ; // Can only suggest cheapest if both are valid for location . // When trip is longer than 30 days , calculate per - month cost ( example $ // amounts ) . Suggest monthly plan . if ( trip_duration > 30 ) { monthly_cost = ( Math . floor ( trip_duration / 30 )) * 70 ; daily_cost = trip_duration * 10 ; suggested_plan = 'monthly' ; } // When trip is <= 30 days , but greater than 6 days , calculate monthly // plan cost and daily plan cost . Suggest monthly b / c it is the cheaper // one . else if ( trip_duration <= 30 && trip_duration > 6 ) { monthly_cost = 70 ; daily_cost = trip_duration * 10 ; suggested_plan = 'monthly' ; } // When trip is <= 6 days , calculate daily plan cost . Suggest daily // plan . else if ( trip_duration <= 6 && trip_duration > 0 ) { monthly_cost = ( Math . floor ( trip_duration / 30 )) * 70 ; daily_cost = trip_duration * 10 ; suggested_plan = 'daily' ; } else { // This should never happen b / c trip_duration would have to be // negative suggested_plan = 'null' ; } res . status ( 200 ) . send ({ sessionInfo : { parameters : { monthly_cost : monthly_cost , daily_cost : daily_cost , suggested_plan : suggested_plan } } }); break ; default : console . log ( 'default case called' ); res . status ( 200 ) . end (); break ; } } };
Travel: baggage claim agent
This template helps end-users create or check the status of a claim related to lost, delayed, or damage baggage.
Sample utterances
- Can you help me file a claim for the bag you lost?
- I'd like to know the status of my damaged bag claim.
- When will my luggage arrive?
Webhook
This Cloud Functions webhook performs the following actions:
- Verifies user and flight details.
- Generates a claim ID and returns claim information.
package.json
{
"name": "sample-http",
"version": "0.0.1",
"dependencies": {
"moment": "2.27.0"
}
}
index.js
const moment = require ( 'moment' ) /** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ exports . cxPrebuiltAgentsClaimStatus = ( req , res ) => { let tag = req . body . fulfillmentInfo . tag ; let passenger_last_name ; if ( !! tag ) { switch ( tag ) { // Check Claim Status tag // Validates that the claim ID is 'REF123456' // And that the last name is 'Garcia' // Sends back a static status message case 'claimStatus' : console . log ( tag + ' was triggered.' ) let claim_id = req . body . sessionInfo . parameters . claim_id ; passenger_last_name = req . body . sessionInfo . parameters . passenger_last_name ; let claim_status ; if ( claim_id == 'REF123456' && passenger_last_name == "Garcia" ) { claim_status = 'valid' ; } else { claim_status = 'invalid' ; } let claim_status_message = 'Your lost bag claim is being processed and you should receive payment to your account ending in 6873 within 5-7 business days. ' res . status ( 200 ). send ( { sessionInfo : { parameters : { claim_status : claim_status , claim_status_message : claim_status_message } } } ); break ; // Case to submit a new claim and generate a confirmation ID // Validates that the flight number = AJ143 , last name = Garcia // and reference id = 1234567890123 // Ideally you would include better logic , this is just an example of a working webhook case 'submitClaim' : console . log ( tag + ' was triggered.' ) // Currently not using these two parameters but just an example let claim_type = req . body . sessionInfo . parameters . claim_type ; let passenger_flight_date = req . body . sessionInfo . parameters . passenger_flight_date ; // Calculate qualifying rebate amount for delayed bags let rebate_amount = 0 if ( claim_type == 'delayed' ) { let date_difference = Math . abs ( moment ( passenger_flight_date ). diff ( moment (), 'days' )); // Cap the qualifying days at 5 let rebate_qual_days = Math . min ( date_difference , 5 ) // An example of giving $ 50 per day of delay rebate_amount = rebate_qual_days * 50 } // These parameters are being checked let passenger_flight_number = req . body . sessionInfo . parameters . passenger_flight_number ; passenger_last_name = req . body . sessionInfo . parameters . passenger_last_name ; let passenger_reference_id = req . body . sessionInfo . parameters . passenger_reference_id ; let claim_confirmation_id ; if ( passenger_flight_number == 'AJ143' && passenger_last_name == 'Garcia' && passenger_reference_id == '1234567890123' ) { claim_filed = true ; // Generate random 6 digit number to return const rand_id = Math . floor ( 100000 + Math . random () * 900000 ) claim_confirmation_id = 'REF' + rand_id . toString () } else { claim_filed = false ; } res . status ( 200 ). send ( { sessionInfo : { parameters : { claim_filed : claim_filed , claim_confirmation_id : claim_confirmation_id , rebate_amount : rebate_amount } } } ); break ; // This is the case to verify form parameters that get updated throughout the conversation case 'verifyParameters' : // Capture newly updated form parameters console . log ( tag + ' was triggered.' ) let params = req . body . pageInfo . formInfo . parameterInfo let paramToValidate = { name : '' , value : '' } // Only validate the form parameter if it was just collected for ( let param of params ) { if ( param . justCollected == true ) { console . log ( 'Received parameter: ' , param ) paramToValidate = param ; } } // Validate Passenger Reference ID // Must == '1234567890123' in order to continue if ( paramToValidate . displayName == 'passenger_reference_id' ) { if ( paramToValidate . value != '1234567890123' ) { paramToValidate . state = 'INVALID' } else { paramToValidate . state = 'VALID' } } // Validate Flight Date // Must be on or before current date if ( paramToValidate . displayName == 'passenger_flight_date' ) { let flight_date = paramToValidate . value let now = moment () if (( moment ( flight_date ) <= now )) { paramToValidate . state = 'VALID' } else { paramToValidate . state = 'INVALID' } } res . status ( 200 ). send ( { pageInfo : { formInfo : { parameterInfo : [ paramToValidate ] } } } ); break ; default : break ; } } } ;
Travel: car rental agent
This template helps end-users start a new car rental reservation.
Sample utterances
- I need to reserve a van.
- Hi, I'm traveling to LA for the weekend and I need to rent a car while I'm down there.
- I need help booking an SUV.
Travel: flight information agent
This template helps end-users book and change tickets, find flight information, and request a refund.
Sample utterances
- My flight XX4597 needs to be changed. Can you help me?
- Can you help me find out the new departure time for my flight.
- What about the credit on my account from my cancelled flight?
- Can you book my flight to San Francisco next month?
- Book SFO 10am to MIA on August 10th, 2020 one way.
