Conversational Agents (Dialogflow CX) integrates with the Avaya telecommunications provider.
Setup
To create a telephony integration with this system:
- Open the Dialogflow CX console .
- Choose your project.
- Select your agent.
- Select the Managetab.
- Click Telephony Integrationsin the Integrationssection of the Managetab.
- Click the Connectbutton for the Avaya integration.
- You are redirected to Avaya. Provide the configuration information requested by Avaya.
- You are redirected back to the Conversational Agents (Dialogflow CX) console, and the integration is now enabled for your agent.
For more information on this integration, see the Avaya documentation .
Supported countries
This integration supports phone numbers in the following countries:
- Argentina
- Austria
- Australia
- Bahrain
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- China
- Colombia
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Dominican Republic
- El Salvador
- Finland
- France
- Georgia
- Germany
- Greece
- Hong Kong
- Hungary
- India
- Ireland
- Israel
- Italy
- Japan
- South Korea
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Panama
- Peru
- Poland
- Portugal
- Puerto Rico
- Romania
- Singapore
- Slovakia
- Slovenia
- South Africa
- Spain
- Sweden
- Switzerland
- Turkey
- United Kingdom
- United States
Pricing and quotas
The pricing and quotas for this integration are applied as a voice session.
Language support
If your agent's default language isn't English,
you must configure the language with Avaya's system.
Avaya's InboundXML
configuration has a Gather
element.
Set the language
attribute of this element
to your agent's default language.
The list of language codes supported by Avaya
is provided in the documentation for Gather
.
