Resource: CaseClassification
A Case Classification represents the topic that a case is about. It's very important to use accurate classifications, because they're used to route your cases to specialists who can help you.
A classification always has an ID that is its unique identifier. A valid ID is required when creating a case.
| JSON representation |
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{ "id" : string , "displayName" : string } |
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id
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The unique ID for a classification. Must be specified for case creation. To retrieve valid classification IDs for case creation, use Classification IDs returned by |
displayName
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A display name for the classification. The display name is not static and can change. To uniquely and consistently identify classifications, use the |
Methods |
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Retrieve valid classifications to use when creating a support case. |
