REST Resource: caseClassifications

Resource: CaseClassification

A Case Classification represents the topic that a case is about. It's very important to use accurate classifications, because they're used to route your cases to specialists who can help you.

A classification always has an ID that is its unique identifier. A valid ID is required when creating a case.

JSON representation
{ "id" : string , "displayName" : string , "product" : { object ( `Product` ) } }

Fields

Fields
`id`	`string` The unique ID for a classification. Must be specified for case creation. To retrieve valid classification IDs for case creation, use `caseClassifications.search` . Classification IDs returned by `caseClassifications.search` are guaranteed to be valid for at least 6 months. If a given classification is deactiveated, it will immediately stop being returned. After 6 months, `case.create` requests using the classification ID will fail.
`displayName`	`string` A display name for the classification. The display name is not static and can change. To uniquely and consistently identify classifications, use the `CaseClassification.id` field.
`product`	`object ( Product )` The full product the classification corresponds to.

id

string

The unique ID for a classification. Must be specified for case creation.

To retrieve valid classification IDs for case creation, use caseClassifications.search .

Classification IDs returned by caseClassifications.search are guaranteed to be valid for at least 6 months. If a given classification is deactiveated, it will immediately stop being returned. After 6 months, case.create requests using the classification ID will fail.

displayName

string

A display name for the classification.

The display name is not static and can change. To uniquely and consistently identify classifications, use the CaseClassification.id field.

product

object ( Product )

The full product the classification corresponds to.

Product

The product a case may be associated with.

JSON representation
{ "productLine" : enum ( `ProductLine` ) }

Fields

Fields
`productLine`	`enum ( ProductLine )` The product line of the Product.

productLine

enum ( ProductLine )

The product line of the Product.

ProductLine

The product line a support case may be associated with.

Enums
`PRODUCT_LINE_UNSPECIFIED`	Unknown product type.
`GOOGLE_CLOUD`	Google Cloud
`GOOGLE_MAPS`	Google Maps

Methods
`search`	Retrieve valid classifications to use when creating a support case.

REST Resource: caseClassifications Stay organized with collections Save and categorize content based on your preferences.

Resource: CaseClassification

Product

ProductLine

Methods

search

REST Resource: caseClassifications

`search`