[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[[["\u003cp\u003eThe Contact Center AI Platform (CCAI Platform) utilizes the \u003ccode\u003econtact_data\u003c/code\u003e endpoint for managing CRM contact information.\u003c/p\u003e\n"],["\u003cp\u003eThis endpoint, accessible via a POST request to \u003ccode\u003ehttps://{{subdomain}}.{{domain}}/apps/api/v1/crm/contact_data\u003c/code\u003e, requires a \u003ccode\u003eContent-Type\u003c/code\u003e header set to \u003ccode\u003eapplication/json\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe endpoint accepts various parameters including \u003ccode\u003elang\u003c/code\u003e, \u003ccode\u003emenu_id\u003c/code\u003e, \u003ccode\u003emenu_type\u003c/code\u003e, \u003ccode\u003echannel_type\u003c/code\u003e, \u003ccode\u003ewait[from]\u003c/code\u003e, and \u003ccode\u003ewait[to]\u003c/code\u003e, allowing for filtering and specifying contact data.\u003c/p\u003e\n"],["\u003cp\u003eThe request body for the endpoint includes details such as \u003ccode\u003ecall_id\u003c/code\u003e, \u003ccode\u003eagent_id\u003c/code\u003e, \u003ccode\u003elcm_key\u003c/code\u003e, \u003ccode\u003ednis\u003c/code\u003e, \u003ccode\u003eorg_id\u003c/code\u003e, and a \u003ccode\u003econtact\u003c/code\u003e object with fields like \u003ccode\u003efirst_name\u003c/code\u003e, \u003ccode\u003elast_name\u003c/code\u003e, and \u003ccode\u003ecrm_id\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThis endpoint is capable of sending data that includes a pacing mode and a call type, which can be populated with information such as "Predictive" and "OB_Regular", respectively.\u003c/p\u003e\n"]]],[],null,["# Contact data endpoints\n\nContact Center AI Platform (CCAI Platform) provides the [CRM contact data](#contact-data) endpoint\nfor setting contact data.\n\nCRM - contact_data\n------------------\n\n***Endpoint:*** \n\n Method: POST\n Type: RAW\n URL: https://{{subdomain}}.{{domain}}/apps/api/v1/crm/contact_data\n\n***Headers:***\n\n***Body:*** \n\n {\n \"call_id\" : \"1917\",\n \"agent_id\" : \"1\", \n \"lcm_key\" : \"2922|1|2|39|2|0|1\",\n \"dnis\" : \"8001992999\",\n \"org_id\" : \"tenant1\",\n \"contact\" : {\n \"first_name\" : \"Alex\",\n \"last_name\" : \"Phil\",\n \"account_no\" : \"10002-2989\",\n \"crm_id\" : \"220-39307-92\",\n \"address\" : \"\",\n \"city\" : \"\",\n \"loan_type\" : \"\",\n \"due_date\" : \"\" \n },\n \"pacing_mode\" : \"Predictive\",\n \"call_type\" : \"OB_Regular\"\n }\n\n### Example request and responses\n\nThe following sections provide example requests to the endpoint."]]
