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The advanced capabilities of the advanced reporting dashboards include the
following:
Create new custom dashboards based on tiles from other dashboards.
Create Looks and link them to dashboards.
Use powerful editing capabilities to customize dashboards to suit your
business needs.
Access advanced capabilities by starting from theAdvanced Reporting Landing
Page. To get there, clickDashboard>Advanced Reportingin the
CCAI Platform portal. If you don't see theDashboardmenu, expand the window
horizontally until theDashboardmenu appears.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[[["\u003cp\u003ePre-GA features, like those discussed, are subject to the "Pre-GA Offerings Terms" and are available "as is" with potentially limited support.\u003c/p\u003e\n"],["\u003cp\u003eAdvanced reporting dashboards allow users to create new custom dashboards, create Looks, and utilize powerful editing tools to customize their data view.\u003c/p\u003e\n"],["\u003cp\u003eThe Advanced Reporting Landing Page, accessible via Dashboard > Advanced Reporting in the CCAI Platform portal, is the starting point for accessing advanced dashboard capabilities.\u003c/p\u003e\n"],["\u003cp\u003eUsers can create a dashboard from an existing metrics tile, as well as manage Looks and add metrics tiles to a dashboard, expanding their reporting capabilities.\u003c/p\u003e\n"]]],[],null,["# Advanced capabilities\n\nThe advanced capabilities of the advanced reporting dashboards include the\nfollowing:\n\n- Create new custom dashboards based on tiles from other dashboards.\n\n- Create Looks and link them to dashboards.\n\n- Use powerful editing capabilities to customize dashboards to suit your\n business needs.\n\nAccess advanced capabilities by starting from the **Advanced Reporting Landing\nPage** . To get there, click **Dashboard \\\u003e Advanced Reporting** in the\nCCAI Platform portal. If you don't see the **Dashboard** menu, expand the window\nhorizontally until the **Dashboard** menu appears.\n\nThe **Advanced Reporting Landing Page** appears.\n\nTo get started, try [creating a dashboard from an existing metrics\ntile](/contact-center/ccai-platform/docs/dashboards-create-dashboard-from-tile).\n\nWhat's next\n-----------\n\n- [Manage Looks](/contact-center/ccai-platform/docs/dashboards-manage-looks)\n\n- [Create a dashboard from an existing metrics tile](/contact-center/ccai-platform/docs/dashboards-create-dashboard-from-tile)\n\n- [Add metrics tiles to a dashboard](/contact-center/ccai-platform/docs/dashboards-add-tiles-to-dashboard)"]]
