Authentication context

When configuring external authentication, authentication context refers to the level of authentication requested. For example, PasswordProtectedTransport specifies that the authentication method must be through a secure, password-protected transport, enhancing security during the authentication process.

You set the authentication context when you configure your Contact Center AI Platform (CCAI Platform) instance for single sign-on (SSO). For more information about SSO for CCAI Platform, see Single sign-on (SSO) . For an example of configuring an instance for SSO, including setting the authentication context, see Configure your CCAI Platform instance for SSO .

The following authentication contexts are available:

• AuthenticatedTelephony : Telephony services requiring user verification for access.

• InternetProtocol : Rules for formatting data sent over the internet or networks.

• InternetProtocolPassword : A password related to an internet protocol for authentication.

• Kerberos : A protocol using secret-key cryptography for client and server authentication.

• MobileOneFactorContract : A mobile authentication agreement using one security factor, like a password.

• MobileOneFactorUnregistered : Mobile authentication without prior registration, using a single factor.

• MobileTwoFactorContract : An agreement for mobile authentication that requires two security factors.

• MobileTwoFactorUnregistered : Mobile authentication with two factors, without registration.

• NomadTelephony : Telephony services for users frequently changing locations or devices.

• Password : Characters used to verify a user's identity.

• PasswordProtectedTransport : Protecting data during transmission with a password.

• PersonalTelephony : Telephony services for individual rather than business use.

• PGP : Encryption program for secure data transmission.

• PreviousSession : A session that took place before the current one.

• SmartCard : A card with an embedded microchip for data storage and processing.

• SmartCardPKI : Using smart cards in public key infrastructure for digital certificate management.

• SoftwarePKI : Managing digital certificates with software.

• SPKI : A framework for managing public keys and digital certificates.

• SecureRemotePassword : A protocol for secure password authentication over a network.

• Telephony : Technology for transmitting voice, video, or data over a distance.

• TimeSyncToken : A device or mechanism for synchronizing time across different devices or systems.

• TLSClient : Client side of the TLS protocol for secure communication.

• Unspecified : Not detailed or mentioned explicitly.

• X509 : A standard for public key certificates in secure communication.

• XMLDSig : A spec for digitally signing XML documents for integrity and authentication.