Before you buy diamonds and jewelry from Samuels Jewelers, it is a good idea to read this write up and find out exactly who Samuels Jewelers actually are and how safe they are hence this review.
One should always do some due diligence before buying from any diamond or jewelry dealer online.
Who are Samuels JewelersWhen it was founded in 1891, Samuels Jewelers was known as “The House of Lucky Wedding Rings.” If you bought your wedding ring from Samuels, the legend said, you would be married for ever. Samuels Jewelers Market Street.
Feb 15, 1915 - Albert Samuels, jeweler, installed a 20-foot-tall, 4-sided clock (Samuel’s Clock) in front of his store, The House of Lucky Wedding Rings, near Market and 5th in Honor of the opening of the Panama-Pacific Expo. In 1941 the store was moved across the street to 856 Market next to the Flood Building and the clock followed, where it still stands today.
Samuels Jewelers has been through bankruptcy three times since the early 1990s. Currently Samuels sells fine jewelry items through about 85 jewelry stores in California, Texas, and about 15 other states; stores are primarily located in regional shopping malls, power centers, and strip centers. Samuels also operates some stand-alone stores and sells jewelry online at SamuelsJewelers.com. Its stores operate under the Samuels Diamonds and Samuels Jewelers banners. Founded in 1891, Texas-based Samuels Jewelers was acquired by India’s Gitanjali Gems Ltd., a jewelry maker and retailer, in late 2006.
Officers:
President and CEO: Deepak Gandhi
VP, Finance and Chief Accounting Officer: Jewelry Stores
Samuels Jewelers Customer Service
Mission Statement
Their Mission Statement includes the following:
Our Values
Our guiding principle is to treat those with whom we come in contact-our customers, our associates, our shareholders, our suppliers, and our communities-the same way we would expect to be treated in similar circumstances.
Our Customers
To deliver fully on our commitments by providing superior value through innovation, creativity, and personal attention, thus meeting or exceeding every customer’s expectations.
Our Associates
To provide everyone with opportunities for meaningful challenges, empowering them to achieve and be rewarded in an atmosphere of total trust and respect, thus becoming a model for teamwork and open communications throughout our organization.
Our Shareholders
To achieve long-term profitability and growth that yields returns that meet or exceed those that our shareholders could achieve through alternative business investments.
Our Suppliers
To treat our suppliers fairly and forthrightly, to fully live up to our agreements, and to develop solid and stable long-term relationships.
Our Communities
To actively support our communities through individual and corporate involvement and to achieve respect and admiration for our integrity, commitment, insight, and progressiveness.
And finally:
To be committed to excellence by living each of these values every day.
General Contact Information
Phone Number: 512-369-1400Toll Free: 877-Samuels (877-726-8357)
Email: customerservice@samuelsjewelers.com
Samuels Jewelers Product RangeThere are many special offers and Samuels Jewelers offer a range of Engagement and Wedding Rings as well as:
Necklaces
Earrings
Bracelets
Watches
Designers/Brands
Birthstones
Boxes & Accessories
Samuels Jewelers Payment OptionsSamuels accept the standard credit cards on line only. In show cash would be acceptable also.
Also on offer is the Samuels Credit Card account. This is underwritten by World Financial Network Bank (WFNNB), who issues the Samuels Credit Card account.
Keep in mind that, as with many of these financial services, the interest rate is high and the terms are very strict. Any late payments can affect your credit rating. The interest rate is a whopping 24.99% and there are also penalties for late and returned payments of up to 35 dollars
Samuels Jewelers ShippingSamuels Jewelers will ship to virtually any address in the United States and its protectorates (includes APO/FPO addresses, Puerto Rico, Guam, the U.S. Virgin Islands, and American Samoa).
To find out when you will receive an item, you need to consider the availability of the item you ordered and the shipping option you selected.
If you select Standard Shipping, your shipping time will be generally 3 to 7 business days, depending on where you live. This means your total delivery time could be 1 to 2 days (availability) plus 3 to 7 days (shipping time). So you can expect to receive this item at your front door 4 to 9 days after you place your order.
Shipping Method Ship Time Shipping Cost
Standard Shipping: 3 TO 7 business days $9.99Next Day Air: Next business days (no weekend delivery) $19.99
Shipping to PO Box: 5 to 7 business days $12.99
Warranties and GuaranteesSamuels Jewelers claim they will guarantee your purchase of diamonds, gold, or precious gemstones 100% and, as is pointed out below, all items purchased maybe returned for a full refund for 30 days from the date of purchase. All items purchased maybe exchange from 180 days from the date of purchase.
Samuels offer a guaranteed weight and content and with each diamond purchased the carat weight and gold karat content is provided in writing. In any purchase from an online (or even store) jeweler it is good practice to seek an independent valuation and assessment of the characteristics of a diamond directly after purchase.
Samuels offer a lifetime diamond or precious gemstone trade-up privileges and will apply the original purchase price of the purchased diamond or precious gemstone jewelry toward your next diamond or precious gemstone purchase.However they stipulate that the new purchase must be at least twice the price paid for your original jewelry and you must have a valid sales receipt.
Samuels offer unlimited cleanings and inspections (for diamonds & precious gems) provided you own your diamond or precious gemstone jewelry.
Samuel Jewelers Returns PolicySamuels Jewelers have a 30-day Return Policy. If you decide the jewelry you selected is not right for you, you may return anything up to 30 days after its purchase for a full refund (as long as the merchandise is in like-new condition).
There is also a 90-day Exchange Policy in which you can may exchange anything you buy from Samuels Jewelers up to 90 days after its purchase (again, it must be in like-new condition). All returns and exchanges must be accompanied by the original sales receipt. They claim they will refund your money the same way you paid, except for cash refunds over $100. These are paid by check mailed from their corporate office.
Last word on Samuels JewelersThere is a balance of testimonials and complaints on the net about Samuels Jewelers so it is difficult to assess the reliability and quality of customer service as it seems to vary. Therefore, if you have bought diamonds or jewelry from www.samuelsjewelers.com, please feel free to leave your feedback on the quality of service and products including any www.samuelsjewelers.com online complaints and special attention or service given by www.samuelsjewelers.com.
