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Best Buy is a top American tech retailer known for its wide selection of consumer electronics, appliances and tech services. Founded in Minnesota in 1966 as Sound of Music, an audio specialty store, it rebranded to Best Buy in 1983 and quickly expanded across the U.S. and internationally. The company is known for its tech-savvy staff, competitive pricing and tech-support service, called the Geek Squad, which offers both remote and in-home assistance. With a strong online presence and a focus on customer experience, Best Buy remains a top destination for tech enthusiasts. It continues to adapt to industry trends, and today the chain emphasizes sustainability, smart home products and innovative shopping experiences.
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Answered by Rick Broida
Senior Tech Writer
If you have a Best Buy account, sign in, look for the "Order Status" option, then choose your order from those listed. There should be a "Track Package" option available for that order. If you don't have an account, you can still access the Order Status page, but you'll need to supply information about the order, such as your name, phone number and/or order number.
Best Buy's return policy generally allows for returns within 15 days for standard customers, while My Best Buy Plus and My Best Buy Total members enjoy a 60-day window. (Cell phones are an exception regardless of membership status.) Certain items like custom orders and "Final Sale" products are nonreturnable, and some electronics may incur restocking fees, so it's best to check the specific policy details on Best Buy's website.
This is typically done at the time of purchase, either in store or online, by adding the plan to your eligible product. If you purchased a qualifying product and added Geek Squad Protection, it's automatically linked to your purchase. To manage or review your existing plan, you can access your Best Buy account online, or contact Geek Squad directly for assistance with activation or any specific questions.
Best Buy offers a price match guarantee, matching prices on identical, immediately available products from select online and local competitors, though exclusions apply like third-party sellers and certain promotional periods. You can request a price match in-store or online with proof of the lower price, and Best Buy also offers price matching during the return and exchange period. For complete details and exclusions, refer to Best Buy's official Price Match Guarantee page.
Best Buy rewards, earned through the My Best Buy program, are converted into points that can be redeemed for certificates, which are then used like store credit during checkout, either online or in-store.
