Tailor services to your needs
Whether you're looking for fast response times or advanced product knowledge, customer care provides multiple services to fit your needs.
Improve your Google Workspace experience with services from the customer care portfolio.
Multi-channel support is available to Google Workspace administrators. Sign In as an admin for help and to manage users. Also, connect with the Google Workspace administrator help community .
If you’re not a Google Workspace admin, find answers to product issues, billing and more at Google Help .
Learn about the response times and services provided by customer care.
Intelligent case routing with improved response times.
Technical support experts with advanced product knowledge and analysis tools to provide you with an improved support experience.
Aggressive target response time to minimise business disruption.
Designated technical advisors with the architectural context of your environment to effectively resolve issues.
Quarterly operational reviews to improve your support experience and identify key metrics or projects requiring heightened support needs.
Whether you're looking for fast response times or advanced product knowledge, customer care provides multiple services to fit your needs.
All Google Workspace licences come with at least Standard Support. You can upgrade to Enhanced or Premium Support for faster response times and additional services.
The technical support experts in Enhanced and Premium Support have advanced product knowledge and improved analysis tools, bringing more efficiency to your support experience.
The fastest response time, with higher technical expertise and ownership. Basically everything that you need to have a safety net around your business-critical apps.
Receive 15-min response times for P1 cases to accelerate issue resolution for business-critical needs.
Work with a designated Technical Account Manager (TAM) to help with operational rigour, platform health and architecture stability.
Engage with technical experts with advanced product knowledge to resolve issues.
Access to hundreds of Google Workspace training labs.
Quarterly reviews with trusted advisors to manage your customer support experience and identify key operational metrics for continuous improvement.
Work with a team that is familiar with your applications and systems through customer-aware support.
Choose a service that better addresses your business needs, and tailor it further with Value Add Services.
Accelerated response times, with 24/7 access to priority support. Included in Google Workspace Enterprise edition.
Standard support is included with a Google Workspace subscription.
Proactive and tailored support for your most business-critical needs.
Expand your Enhanced and Premium Support service capabilities by purchasing Google Workspace, Value Add Services.
Advance your information governance journey with Assured support for Google Workspace, the simplified means for organisations like yours with high governance requirements, to control your Google Workspace Support Services. Simple setup plus stringent compliance controls deliver all the benefits of Premium Support wrapped with an additional layer of governance. Available in the US region, this Google Workspace Value Add Service maintains the benefits of Premium Support, with the added compliance advantage that support can be enabled by local persons for their respective regions. Assured support for Google Workspace is available exclusively to Premium Support customers in the US and EU. Contact sales.
Elevate your Google Workspace teaming and collaboration experience with savvy guidance delivered via the Technical Account Advisor Service. The advisors proactively onboard and recommend learning opportunities, provide assisted support for issues critical to your organisation and lead regular service reviews to optimise your operations in collaboration applications. With this Value Add Service, you can be confident that you're getting the most from your business investment by streamlining your organisation's operations in Google Workspace. Exclusively available for Enhanced Support customers. Enhanced Support is included in the Google Workspace Enterprise edition. Learn more about the Technical Account Advisor Service.
Get troubleshooting help for common issues or visit the Google Workspace admin Help Centre .
Faster response times, with 24/7 access to priority support. Sign up for Google Workspace Enterprise edition, which includes Enhanced Support, among other services.
Business-critical responses with technical account management.
Read the Google Workspace Technical Support Services Guidelines here .