Morningstar
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Oct 29, 2026
ServiceNow, Inc.: ServiceNow Earnings: Guidance Marred by Multiple Nuances, Still Waiting for AI-Driven Acceleration
Summary
ServiceNow sells cloud software that automates work across enterprise systems. Its applications coordinate IT service and operations management, employee requests, customer service, and security processes. Customers primarily pay subscriptions, with usage charges also supporting
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Analyst Profile
Eric Compton
Equity Analyst
Eric Compton, CFA, is an equity analyst for Morningstar Research Services LLC, covering the U.S. and Canadian banking sectors, including the U.S. money center banks, U.S. regional banks, and the Big Six Canadian banks.Before joining Morningstar in 2015, Compton was a business analyst for ESIS, a global provider of risk management products and a subsidiary of ACE Group. Compton holds a bachelor's degree in applied health science from Wheaton College. He has passed all three levels of the Chartered Financial Analyst® program and holds the Chartered Financial Analyst® designation.
