Starbucks plans major cafe closures; up to 90 stores affected

Starbucks plans on eliminating its pick-up only store model by next year, CEO Brian Niccol announced in a recent earnings call.

The purpose behind this move is to reestablish "that moment of connection between a barista and their customer."

"We found this format to be overly transactional and lacking the warmth and human connection that defines our brand," Niccol said on the call Tuesday, July 29. "We have a strong digital offering and believe we can deliver the same level of convenience through our community coffeehouses with a superior mobile order and pay experience."

Starbucks first opened its mobile pick-up cafes in 2019 in an effort to "address consumers' desire for convenience," according to CNBC . These cafes only accept orders from the Starbucks app.

Niccol said that about 80 to 90 of these locations would be closed permanently or be converted into traditional coffeehouses.

Starbucks did not respond to MassLive's request for comment about which pick-up locations would be affected.

Starbucks' website lists 97 pick-up cafes across 24 states, including three in Massachusetts.

Here's the full list of cafes, including airport locations:

Airport locations

• IAH Pick Up Terminal E Gate 1

• IAH Terminal E Gate 5 in Houston, Texas

• IAH Terminal E Gate 18 in Houston, Texas

Arizona

• 55th St & Broadway in Tempe

• Speedway & N Park Ave. in Tucson

• Arizona Ave. & Loop 202 in Chandler

California

• Artesia & Flagler in Redondo Beach

• Base Line Rd & Day Creek Blvd, Rancho Cucamonga

• Brand & Milford in Glendale

• Broadway & 8th in Los Angeles

• Broadway Ave. & Curtis St, Salida

• Broadway & Front in San Diego

• California St & Drumm St in San Francisco

• Highway 1 & Belleville in Half Moon Bay

• Main & Ashland in Santa Monica

• Mountain & Hawthorne in Ontario

• National and Overland in Los Angeles

• N Pepper Ave. & W Valley Blvd, Colton

• S Santa Fe Ave. & E Third St, Los Angeles

• Sierra & Marygold in Fontana

• Union Station East Portal in Los Angeles

• Verdugo and Cañada in Glendale

• S Western Ave. & Venice Blvd., Los Angeles

• Wilshire & Western Ave. in Los Angeles

• Yorba Linda & Lakeview in Yorba Linda

• Gilroy Town Place

Colorado

• Laurel & College in Fort Collins

Connecticut

• Barnum Avenue, Stratford

Georgia

• Piedmont & Auburn, Atlanta

Hawaii

• King St & Alakea in Honolulu

Florida

• Biscayne & NE Third St, Miami

• FSU Azalea Hall

Illinois

• 55th & Woodlawn in Hyde Park

• 227 W. Monroe in Chicago

• 555 S. Dearborn in Chicago

• 2063 N. Clark in Dickens

• Addison and Sheffield in Chicago

• Golf & Higgins in Schaumburg

• Lake & Waukegan in Glenview

• Lima & Ludwig in Fort Wayne

• Plainfield-127th & Route 59 in Plainfield

• Prentice Women's Hospital in Chicago

• Wrightwood & Racine in Chicago