Here are some item-level issues that might impact your products.
See the Product statuses
guide
for sample API output, and to
view the status of your products, including itemLevelIssues
.
See Account issues
for issues at the
account level.
Last updated: April 5, 2022
Top issues
Here are the most common item-level issues:
- image_link_unwanted_overlays
- item_duplicate_by_gtin
- landing_page_error
- mobile_landing_page_error
- url_does_not_match_homepage
- image_link_generic
- identifier_exists_false_misuse
- missing_shipping
- image_link_broken
- image_link_too_small
Common issues
Here are the common item-level issues by code
, with their description
and detail
values. Click the issue code for troubleshooting information.
Remove duplicate services or ensure that multiple services with different rates do not have the same name
Don't exceed the maximum allowed number of values in your product data
Don't exceed the maximum allowed number of values in your product data
Don't exceed the maximum allowed number of values in your product data
Don't exceed the maximum allowed number of values in your product data
Don't exceed the maximum allowed number of values in your product data
Don't exceed the maximum allowed number of values in your product data
Add the missing attribute to your product data
Add the missing attribute to your product data
Add the missing attribute to your product data
Update your product's availability in your product data to match the availability on your landing page
Update the availability for all regions to match the availability on your landing page
Use the globally valid GTIN provided by the manufacturer, not a GTIN reserved for bulk products
Use a GTIN that's not a coupon code (coupon range prefixes: 98-99)
Use UTF-8,UTF-16 ,Latin-1 or ASCII character encoding for your product data
Use an accepted category from the taxonomy
Submit a new and unique ID that you've never used before
This item has an internationally recognized unique identifier. Submit a valid GTIN and either set this value to true or remove this value.
Ensure the image is accessible and uses an accepted image format (JPEG, PNG , GIF)
Verify that the image link is valid and that server settings are correct
Use an image that shows the product
Wait for the product image to be crawled again (up to 3 days)
Wait for the product image to be crawled (up to 3 days)
Update your robots.txt file to allow user-agents "Googlebot" and "Googlebot-Image" to crawl your site
A single-color image can only be used for specific types of products. Update the image to better reflect the product then resubmit your feed.
Ensure that Google can access and crawl your images; for example you can increase crawl rate in Google Search Console or move images to faster server
Use an image that has a resolution less than 64 megapixels and file size smaller than 16MB
Use an image that is at least 100x100 pixels for non-apparel products and 250x250 pixels for apparel products
Use a recognizable color name such as "red", "blue" or "lavender"
Use the correct product identifier
The recently updated identifier is currently under review.
Use the Manufacturer's Part Number (MPN)
Use a standard size value for your country of sale
Submit a valid value based on Google's product data specification
Submit a valid value based on Google's product data specification
Submit a valid value based on Google's product data specification
Submit a valid value based on Google's product data specification
Submit a valid value based on Google's product data specification
Use an accepted integer value and unit of measure (for example "10 oz" or "100 ml")
Use the currency code of the country of sale (for example "EUR" or "CAD")
Use an accepted value
Increase the price to a number higher than 0. For mobile devices sold as part of a contract the price can be 0.
Increase the price to a number higher than 0. For mobile devices sold as part of a contract the price can be 0.
Increase the price to a number higher than 0. For mobile devices sold as part of a contract the price can be 0.
Use a supported country of sale
Use a globally valid UPC
Use a complete URL that starts with http:// or https:// and links to a valid destination such as an image or a landing page
Use a complete URL that starts with http:// or https:// and links to a valid destination such as an image or a landing page
Use the domain name instead of the IP address in your landing page URL
Use the domain name instead of the IP address in your landing page URL
Submit a unique value for each product
Submit more unique values for this product
Submit more unique values for this variant
Submit the same value for all products with the same GTIN or update the GTIN
Submit the same value for all products with the same GTIN or update the GTIN
Submit the same value for all products with the same identifier or update the identifier
Submit a value that matches the other variants in this group
Remove this value for this product
Add this attribute to your product data
Add this attribute to your product data
Add this attribute to your product data
Add this attribute to your product data
Add this attribute to your product data
Add this attribute to your product data
Submit this value for all product variants in the same group
Submit this value for all product variants in the same group
Update your website or landing page URL to enable access from desktop devices
Update your robots.txt file to allow user-agents "Googlebot" and "Googlebot-Image" to crawl your site
Prices are required for product listings in the merchant local hosted storefront (basic) program. Add the price to your local product feed and resubmit.
Use a globally valid GTIN that is related to the brand you submitted
Add shipping costs for your product
Add the width of the product's shipping package for use in dimensional weight calculations
Add the width of the product's shipping package for use in dimensional weight calculations
Add the width of the product's shipping package for use in dimensional weight calculations
To calculate the shipping cost for this product add this value to your feed
Add tax information in your Merchant Center settings or in your product data
Update your website or landing page URL to enable access from mobile devices
Update your robots.txt file to allow user-agents "Googlebot" and "Googlebot-Image" to crawl your site
Remove extraneous text such as promotions from this value
Update your product's price in your product data to match the price on your landing page
Update the price for all regions to match the price on your landing page
Remove private use characters
Submit a state, territory or prefecture (ISO 3166-2); regions are supported in the US, Australia and Japan
Use a GTIN that doesn't start with "2", "02" or "04"
Use a shipping dimension value within the limits
Use a shipping dimension value within the limits
Use a shipping dimension value within the limits
Use a shipping dimension value within the limits
Use a shipping weight value within the limits
Use the manufacturer's product identifiers (GTIN,brand, MPN)
Don't exceed the maximum allowed number of values in your product data
Add the measure and dimension of your product to reflect the exact cost per unit
Use the same domain for product landing page URLs as in your Merchant Center website setting
Move your content to a safe domain
Move your content to a safe domain
Use proper UTF-8 encoding for text and avoid double encoding
