Collect Cisco CallManager logs

Supported in:

Google secops SIEM

This document explains how to ingest Cisco CallManager logs to Google Security Operations using the Bindplane agent.

Cisco CallManager (Unified Communications Manager) generates syslog messages for call processing, registration, authentication, and system events. The parser extracts fields using grok and key-value patterns and maps them to the Unified Data Model (UDM).

Before you begin

Make sure you have the following prerequisites:

A Google SecOps instance
Windows Server 2016 or later, or Linux host with systemd
Network connectivity between the Bindplane agent and the Cisco CallManager server
If running behind a proxy, ensure firewall ports are open per the Bindplane agent requirements
Privileged access to the Cisco CallManager management console

Get Google SecOps ingestion authentication file

Sign in to the Google SecOps console.
Go to SIEM Settings > Collection Agents.
Download the Ingestion Authentication File.
Save the file securely on the system where the Bindplane agent will be installed.

Note: This JSON file contains credentials for authenticating the Bindplane agent to Google SecOps.

Get Google SecOps customer ID

Sign in to the Google SecOps console.
Go to SIEM Settings > Profile.
Copy and save the Customer IDfrom the Organization Detailssection.

Note: The customer ID is required for configuring the Bindplane agent exporter.

Install the Bindplane agent

Install the Bindplane agent on your Windows or Linux operating system according to the following instructions.

Windows installation

Open Command Promptor PowerShellas an administrator.

Run the following command:

  msiexec 
  
 / 
 i 
  
 "https://github.com/observIQ/bindplane-agent/releases/latest/download/observiq-otel-collector.msi" 
  
 / 
 quiet

Wait for the installation to complete.
Verify the installation by running:
```
 sc query observiq-otel-collector 
```
The service should show as RUNNING.

Linux installation

Open a terminal with root or sudo privileges.

Run the following command:

 sudo  
sh  
-c  
 " 
 $( 
curl  
-fsSlL  
https://github.com/observiq/bindplane-agent/releases/latest/download/install_unix.sh ) 
 " 
  
install_unix.sh

Wait for the installation to complete.
Verify the installation by running:
```
 sudo  
systemctl  
status  
observiq-otel-collector 
```
The service should show as active (running).

Additional installation resources

For additional installation options and troubleshooting, see Bindplane agent installation guide .

Configure Bindplane agent to ingest syslog and send to Google SecOps

Locate the configuration file

Linux:

 sudo  
nano  
/etc/bindplane-agent/config.yaml

Windows:

 notepad "C:\Program Files\observIQ OpenTelemetry Collector\config.yaml"

Edit the configuration file

Replace the entire contents of config.yaml with the following configuration:

  receivers 
 : 
  
 udplog 
 : 
  
 listen_address 
 : 
  
 "0.0.0.0:514" 
 exporters 
 : 
  
 chronicle/cisco_call_manager 
 : 
  
 compression 
 : 
  
 gzip 
  
 creds_file_path 
 : 
  
 '/etc/bindplane-agent/ingestion-auth.json' 
  
 customer_id 
 : 
  
 '<customer_id>' 
  
 endpoint 
 : 
  
 malachiteingestion-pa.googleapis.com 
  
 log_type 
 : 
  
 CISCO_CALL_MANAGER 
  
 raw_log_field 
 : 
  
 body 
 service 
 : 
  
 pipelines 
 : 
  
 logs/cisco_call_manager_to_chronicle 
 : 
  
 receivers 
 : 
  
 - 
  
 udplog 
  
 exporters 
 : 
  
 - 
  
 chronicle/cisco_call_manager

Configuration parameters

Replace the following placeholders:

Receiver configuration:
- listen_address : IP address and port to listen on:
  - 0.0.0.0 to listen on all interfaces (recommended)
  - Port 514 is the standard syslog port (requires root on Linux; use 1514 for non-root)
Exporter configuration:
- creds_file_path : Full path to ingestion authentication file:
  - Linux: /etc/bindplane-agent/ingestion-auth.json
  - Windows: C:\Program Files\observIQ OpenTelemetry Collector\ingestion-auth.json
- customer_id : Customer ID copied from the Google SecOps console
- endpoint : Regional endpoint URL:
  - US: malachiteingestion-pa.googleapis.com
  - Europe: europe-malachiteingestion-pa.googleapis.com
  - Asia: asia-southeast1-malachiteingestion-pa.googleapis.com
  - See Regional Endpoints for complete list

Save the configuration file

After editing, save the file:
- Linux: Press Ctrl+O , then Enter , then Ctrl+X
- Windows: Click File > Save

Restart the Bindplane agent to apply the changes

To restart the Bindplane agent in Linux, run the following command:

 sudo  
systemctl  
restart  
observiq-otel-collector

Verify the service is running:

 sudo  
systemctl  
status  
observiq-otel-collector

Check logs for errors:

 sudo  
journalctl  
-u  
observiq-otel-collector  
-f

To restart the Bindplane agent in Windows, choose one of the following options:
- Command Prompt or PowerShell as administrator:
```
 net  
stop  
observiq-otel-collector && 
net  
start  
observiq-otel-collector 
```
- Services console:
  1. Press Win+R , type services.msc , and press Enter.
  2. Locate observIQ OpenTelemetry Collector.
  3. Right-click and select Restart.
  4. Verify the service is running:
```
 sc  
query  
observiq-otel-collector 
```
  5. Check logs for errors:
```
  type 
  
 "C:\Program Files\observIQ OpenTelemetry Collector\log\collector.log" 
 
```

Configure syslog forwarding on Cisco CallManager

Configure remote syslog server in Cisco Unified Serviceability

Sign in to the Cisco Unified Serviceabilityadministration interface.
Go to Tools > Audit Logs > Audit Log Configuration.
Under the Remote Syslog Serversection, provide the following configuration details:
- Server Name: Enter the Bindplane agent IP address.
- Port: Enter 514 (or the port configured in Bindplane).
- Protocol: Select UDP(default) or TCPif required.
Click Save.

Note: For the Remote Syslog Server, do not specify a Unified Communications Manager server, which cannot accept syslog messages from other servers.

Configure alarm configuration

In the Cisco Unified Serviceabilityadministration interface.
Go to Alarm > Configuration.
Select the appropriate Serverfrom the menu.
For each service you want to monitor, configure the following:
- Enable Sys Logdestination.
- Set the appropriate Event Levelto Informational.
Click Updateto save the configuration.
Repeat this process for all services and servers in the cluster as needed.

UDM mapping table

Log Field	UDM Mapping	Logic
`AppID_label`	`additional.fields`	Merged
`ClusterID_label`	`additional.fields`	Merged
`DeviceName_label`	`additional.fields`	Merged
`DeviceType_label`	`additional.fields`	Merged
`NodeID_label`	`additional.fields`	Merged
`StationDesc_label`	`additional.fields`	Merged
`StationDn_label`	`additional.fields`	Merged
`Type_label`	`additional.fields`	Merged
`Unit_label`	`additional.fields`	Merged
`certificate_name_label`	`additional.fields`	Merged
`Message`	`metadata.description`	Directly mapped
`kv_data2`	`metadata.description`	Directly mapped
`ts`	`metadata.event_timestamp`	Parsed as `MMM d yyyy HH:mm:ss.SSS`
`has_principal`	`metadata.event_type`	Mapped: `true` → `STATUS_UPDATE`
`has_user`	`metadata.event_type`	Mapped: `true` → `USER_UNCATEGORIZED`
`host`	`principal.asset.hostname`	Directly mapped
`host`	`principal.hostname`	Directly mapped
`COMMAND`	`principal.process.command_line`	Directly mapped
`USER`	`principal.user.userid`	Directly mapped
`msg`	`security_result.summary`	Directly mapped
N/A	`metadata.event_type`	Constant: `STATUS_UPDATE`
N/A	`metadata.product_name`	Constant: `CISCO_CALL_MANAGER`
N/A	`metadata.vendor_name`	Constant: `CISCO`

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